Guest User
December 6, 2023
This might be a nice hotel. It's management, not so much. In October 2023 I tried to book one night in March 2024 using the hotel's reservation website. I originally put in the date I wanted, but then I was asked to correct something. I did so, not noticing that the date I had requested had automatically changed back to that day's date. I got a "confirmation" that I was expected at the hotel that same night. (It was already almost midnight in Milan. I had 15 minutes to get there from Seattle Washington!) I immediately emailed and then telephoned the hotel acknowledging my mistake and asking to change the reservation to my requested date in March (still more than five months away!) The man on the phone was very kind but said he would have to check with management because they had a 24 hour cancellation policy. He later wrote saying management had refused my request. I told them to give my room to someone who was cold or hungry. I'm writing now because I have just received the credit card bill for the room that I was never allowed to use. Shame on the Biocity Hotel and its management.