Ostello Bello Grande

The hotel staff were all very friendly, and the place was quite clean. The rooms had keyless entry with passcodes, so the security and management seemed very well-organized. It's a shame, though, that you have to pay for towels and luggage storage.

Milan Bello Grande Hostel: Avoid at all costs! They must be insane with greed! A word of caution to everyone: if your itinerary is tight, and especially if there's a possibility of a strike in Milan, absolutely DO NOT book this hostel!! 1. Firstly, I booked this hostel on Ctrip for a ridiculously expensive price of 1100 for two nights. Seven days before check-in, I learned that there would be a strike at Milan airport on February 16th, making it highly likely my flight wouldn't depart on schedule. I couldn't risk it, as a one-day delay would ruin my entire trip to Spain. So, I immediately contacted the hostel to see if I could get a refund and cancel my booking. Even though this hostel had a non-cancellable policy on Ctrip, I still held out hope, as it wasn't due to my personal reasons. To my surprise, when Ctrip customer service tried to negotiate, they firmly said no. I sent an email, and the first reply was regretful but still a 'no.' The second time, I conceded and asked if I could at least get a refund for one night (February 15th), and they simply didn't reply at all. Haha, just taste that attitude [disapproving emoji]. I had to rebook a new flight for the evening of February 15th, which cost me over 900 more, plus the hostel cost me over 400 for one night. My total loss was 1400. This establishment has absolutely no human empathy. Do they think my money grows on trees? (I asked a few friends with similar urgent itineraries; many hotels in Europe have non-cancellable policies, but after negotiation, their hotels provided refunds, as it wasn't due to personal subjective reasons.) 2. Secondly, once I checked in, I was even more disappointed. This is absolutely the worst hostel I've ever stayed in. * Around 11 or 12 at night, the bar at the entrance was blasting music, and I could still hear the thumping bass even with the windows closed. * The moment I entered the room, I saw this triple bunk bed, like something out of a train sleeper car. I've never seen a triple bunk bed in any hostel before. As soon as I saw it, I completely understood the vibe of this hostel – they're truly insane with greed. * The duvet insert was extremely dirty. I didn't use it at all; I just slept under the duvet cover. * The toilet was incredibly poorly soundproofed; you could hear everything clearly from outside when someone was using the water. 3. When I checked out early on the afternoon of the 15th, the front desk even asked what happened, which honestly just made me laugh. I thought not bringing up my desire to cancel the booking during check-in was to avoid escalating the conflict, but it turns out the front desk had no idea! No idea at all! What a terrible hotel, terrible communication, terrible service, and terrible hygiene! In short, it was an extremely disgusting hostel experience. 1100 for two nights and they refuse to negotiate a refund – how dare they? Ctrip was also ineffective in communicating. This place completely disrespects both the buyer and the platform. They're in the service industry yet they play dead, uncontactable, and don't reply to messages. Do they think that once tourists leave, it won't affect their business?! Disgusting 🤢