Guest User
February 29, 2024
The rooms at this hotel are superb. There is definitely attention paid to aesthetics and harmony. The place is quiet and is inviting to rest. At the same time, it is only a few steps away from very good restaurants. Being able to take a walk to dinner is undeniably enjoyable. The staff is very friendly and helpful. We landed late at night in Mérida and Sunita had contacted us when we still were at the airport to find out if we would like her team to prepare sandwiches for us. We highly appreciate this attention. Also, the staff helped us booking cars and drivers for visits to Uxmal, Chichen Itzá and the cenotes. The drivers were of exemplary courtesy and the rates are quite reasonable. There are points once enhanced will make this hotel wonderful. It is currently not possible to rest at the swimming pool. There are no lounge chairs around the pool. Also, the breakfast which is included in the room is rather thin. We wanted to take eggs or coffee other filter coffee, we were informed that this will be at additional cost. We have traveled through México more than once and elsewhere, for comparable room rates, espresso and eggs are part of the breakfast included in the rate. Also, it would be highly preferable for each room to have an iron machine. The hotel does offer an ironing service. We much prefer to iron our own clothes, which we do at all other hotels in México.