We were all inclusive, the food was good, different themes each night, good quality and tasty dishes so we was impressed with that. The room was clean and spacious, beds firm but not an issue, air conditioning is set to a low of 23c with three speeds, it was fine, kept the room cool. The drink situation is a joke, so first night in the restaurant it was very busy took 15 minutes to find a table, once we did, took another 10 minutes to get the attention of a server, we asked for two diet cokes, they never came. There are warnings in the elevator warning you of busy times in the restaurant to be honest don’t bother going between 7:45-8:15pm you will be waiting at least 20 minutes to get a table. The restaurant ran out of cutlery twice at dinner service, I had to take cutlery from a table that had been reset. There is a water station which is turned on during breakfast but off at lunch and dinner, I just don’t understand the thinking behind this, when the restaurant is busy surely it is easier to let people help themselves. When trying to order a drink in the evening or at the pool bar a guy is standing in front of the bar he asks you what you want then relays this to the person behind the bar, they tell you to take a seat and they will bring it over, but because they are busy and prioritise paying guests it take 15-20 minutes before your drink arrives, it’s just inefficient. This hotel caters for non all inclusive guests and I think they prioritise guest who pay for drinks, all the staff are very friendly and polite but there is not enough of them and it’s was a frustrating experience for us as all inclusive guests. The hotels is in a very quiet location, very close to the port to gozo, nothing much around the area. We had a car but bus services are good around Malta so easy to get around the island. Beds made every day but they left a load of glasses in the room & didn’t change the towels in the 5 days we were there. I won’t be returning to this hotel, just not that impressed really.