Hotels in CBD, Melbourne

The receptionist is nice, the hotel is near to Melbourne central metro and convenient to go around. However there is a construction on going during the period when im staying and there is no microwave to reheat food which a small thing i feel hotel can improve on. Overall the staying is satisfy :)

I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

We booked a quick trip to Melbourne for the footy. Because it was only 1 night we booked only a basic king room, and I also wanted to avoid a noisy 09 room. Arrived at reception to be informed they had upgraded us to an 09 room. I told the check in agent I did not want that room, despite it being an upgrade, and would be quite happy with the original room booked. She insisted on contacting the manager and they eventually moved us to an executive suite. This was a large and comfortable room, excellent bathroom and shower and comfortable bed. We did not notice any loud noise from Swanston Street from this suite. Quick trip up to the club lounge for a few drinks and nibbles before footy. Drink selection improved since our last visit and now a selection of spirits is available. Club lounge has nice staff. Breakfast there in the morning was also good. The club lounge has very nice decor. Will be back for 3 nights in August so hopefully will be as enjoyable.

This apartment was ideal - it had all you would need for a week long stay - washer, dryer, dishwasher. It was larger than my sons apartment in Canada Water in London. I could stream my own things on the TV - separate bedroom and lounge area. Safe in room. Plus a super unexpected bonus the room had a balcony. I would certainly recommend this to any traveller for short or longer stays. Plus there a lovely little friendly bar just a few minutes walk and Flinders station 10 min walk. If i come back to Melbourne i would stay here for sure.

Nice room, clean and pretty new. Stayed 3 nights there, people are really friendly and helpful. Close to state library and city center.

Great hotel for first time visitor in Melbourne! Comes with kitchen, mini fridge, microwave, dishwasher and equipped with utensils where you can cook steak and make salads. Just make sure to pull out the exhaust hood to prevent the smoke alarm to ring. Bedroom was very comfy I did not get any neck ache and back pain. Aircon and heater is working properly. Bathroom was a shower on the wall you can’t pull it out. No bidet. No robes, toothbrush, toothpaste and hotel slippers provided. No breakfast. Housekeeping only per request or after 2 days of stay Location is walking distance from parliament building and Chinatown, lots of Asian eateries around. Hotel is located within free tram zone, tram is just a few mins walk right infront of the hotel. You can go to St. kilda beach, southern cross station and queen Victoria market taking the free tram. Hotel customer service was superb my mum even received a bottle of red wine and handwritten letter for her birthday! 🥳

Before I went to Melbourne, I had had the negative experience of Mercure in Thailand and I didn't want to choose it, to be honest, but I didn't have any choice because the price and location were better than other places. Wow. I was surprise because everything was unexpected I can say thanks to the hotel 1.The location is good and it is located in the CBD. Convenient transportation, lots of Asian restaurants, supermarkets and convenient stores. It is not far from the place I had to work. 2.The staff are great and helpful with service mind. Yes, I found a Thai girl staff who is really nice. We received the good service. Even though, the policy is they clean the room 1 in 3 days, but I was ok because we had to save the world. 3.The size of the room is small and the size of the beds were small too but enough for sleeping well and everything in the room was clean and function well. 4.No water bottles. I understood that we had to drink water from the tab. I was used to it because I knew it well, but my boss was not used to it and couldn't accept this. Please make the remark in the booking or put a paper in the room so that some people can prepare themselves for this culture. However, thanks for the milk in the fridge. Just positive experiences with this hotel this time. Thanks to you all

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

Would I recommend Holiday Inn little Collins...yes I would...but there were a few negatives to our stay Location is excellent close to Sth Cross Station and the free tram network. Breakfast included is a bonus and the selection was great. Hot sausage, hash browns, scrambled eggs, toast, cereals, pastries and mini muffins as well as the milk, orange juice, tea and coffee (with barista made at a cost by the reception/bar located in the same area. Staff were welcoming, helpful and pleasant. On the negative side I must add that during our 4 night stay housekeeping came the first morning. After that nothing so our wet towels sat waiting for collection. When calling for clean towels I was directed to collect them from reception. The next day we encountered the same issue...after leaving the room most of the day we returned again to find housekeeping hadn't been. This time when I called reception they organized to send a crew up pretty quickly. I expect the main reason behind this was they were fully booked with Manchester united fans in for the weekends game but as a mum the occasional opportunity to actually have someone tidy and replace towels is a novelty that I take full advantage of so was disappointed in this part of our stay. Beds and linen were clean but again housekeeping let us down with the floors...carpet had definitely not been cleaned in a while ...our socks picked up various dark long hair and bark/dirt..gross. One last issue was the invoice received for our stay..all good and as expected however $50.75 more was actually taken out of my visa. Having to make another phone call to have this explained was ridiculous. It's a bond...totally understand and it's refundable after the room is checked BUT why not add a small note to the invoice explaining this and save the guest and your team time explaining the extra charge?? Overall it was a decent stay and I would recommend but the issues above need to be ironed out quickly.

I recently stayed at Imagine Lighthouse in Melbourne and was blown away by the modern, stylish apartments and excellent location. The view from my Room at floor 61 was stunning and mesmerizing, I could see the entire city. The rooms were spacious and well-appointed, with all the amenities like a Super Large Pool and well equipped GYM I needed for a comfortable stay. The staff were very friendly. My special Thanks to Mr. KIT on reception for being a great Host and a Friend and providing great recommendations for local attractions and restaurants. Overall, I highly recommend Imagine Lighthouse for anyone visiting Melbourne.