Seasons Heritage Melbourne Reviews

Extremely incorporative about payment options for business travellers/work cards Had to call reception 5 times from the room before someone answered at around 7:30am Google rating is wrong, rated as a 4 star hotel, doesn’t event have their own kitchen/restaurant

The Four Seasons Hotel is not bad. There is a tram as soon as you walk out, and there is also a gym. Although the gym is not big, it actually has a fly machine, some compound equipment for back, leg, and chest exercises, and a few dumbbells. Overall The environment is good, the CP value is high, and the coffee tastes good

Hotel location is convenient . Staffs are friendly . Fitness room is small. Fair price

Very bad experience, they do not refund out 100$

Very run down. Staff were helpful and moved our room due to damp smell. Furnishings, carpets, paint.. all overdue for an overhaul. Ok for a quick stay but not to spend time in the room. Bedding was clean otherwise overall condition of room was depressing and just passably clean. Wouldn't stay again. Location was good.

Large apartment with everything you need. Cooking facilities, full sized fridge, washing machine & dryer. Mattress was a bit hard for us. Only a $10 Uber ride into ackland street but cafes wihtin a few minutes walk

My mother and were trapped by a jammed door and couldn’t get out of the room. The phone line in the room was broken and couldn’t contact the receptionist to get us out. Using our mobile phone we called the number and connected to the receptionist on staff who had to get us out opening the door from the outside. When I requested a new room as it was a matter of FIRE SAFETY STANDARDS TO BE ABLE TO GET OUT OF THE ROOM INCASE OF A FIRE the staff member lied telling me that the hotel was booked out which I discovered untrue by booking online a room under an alias. He was so extremely rude to us and arrogant in his mannerism and made excuses for the the avoidance of changing the room. There was another staff member who was much better and changed the room but by the time it happened it was after midnight 5 hours later after the initial complaint. My mother and I had an important appointment 7am and due to the situation escalated we both had so much anxiety we couldn’t sleep the entire night afterwards. This is unacceptable to me that it was even a discussion point regarding the rooms safety compliance deemed UNSAFE.

The first room we were given was on floor nine. There was a terrible smell in the hallway and the room had a terrible musky smell of smoke with furniture in very poor condition. We were moved to a room on floor thirteen that had a stale smell but much improved. Our room was not serviced despite leaving a sign on the door requesting the room to be made up. On return to our room late it was too late for servicing and we were just given replacement towels. Windows were filthy and the microwave didn’t work. This motel failed to live up to its description and images on Wotif.

great thanks

Good location for exploring & Albert Park lake walk. Some reception staff spoke very little English.

Conveniently located near tram line. Some kitchen utensils could do with updating.

The bathroom was pretty gross. Very mouldy shower curtain and grout. The silicone has deteriorated to the point of totally falling apart. I asked reception for a new shower curtain, however they don’t keep them in stock and don’t change them between guests. I got out an extra blanket - as the bed has one very average doona. Blanket had hair on it, so I assumed that wasn’t clean either. Housekeeping swapped for a new one. Bed was comfortable. Room was very small with $2 curtains.

On arrival we were given our room number and on opening the door of our allocated room we walked in on another traveller in the room. We had been given the same room as him.This was rather embarrassing for all concerned. Apparently the person we walked in on had also had this happen to him.

Lovely and spacious room. Staff professional and friendly. Check in and out experience was very smooth as well.