Miaorongrong@_dasheng
February 4, 2025
During the Spring Festival, my family and I traveled and chose the Regent Hotel recommended by Ctrip. This was the worst experience I have had with the Regent brand so far. The hotel said it provided free parking. However, when we arrived there, the hotel told us that there were no more parking spaces due to the holiday season, so they asked us to park somewhere else, which I could understand. The next day we found an empty space at the front door of the hotel so we parked inside. Immediately the front desk clerk summoned a BMW and parked it across in front of my car. I told him that I had to go out early the next morning and it wasn't appropriate to park like this. The clerk patted his chest and assured me that it was fine and could be moved at any time. As a result, when I was traveling the next day, I saw the BMW still blocking the way. It was already past 10 o'clock in the morning. The front desk could only say sorry and contact the owner immediately. As a result, the owner didn't answer the phone and we couldn't contact him, which directly affected our travel plans. . . Later, I was lucky enough to meet a vehicle on the right, which left a little space for my car to move. At noon that day, Ctrip called to apologize and said that this situation would not happen again. . As a result, a Cadillac parked in front of my car that night! ! ! ! I immediately told the front desk, but again, they were unable to contact the owner. . . . After several twists and turns, the waiter finally said that he had contacted them and promised that there would be no traffic jams tomorrow. The next day I called the front desk early in the morning to ask if the car had been moved. I had to leave at 8 o'clock. She said that it had been arranged yesterday. It was inconvenient for her to be on duty alone and she was not clear about the situation, so she asked me to call again at 8:30 to find out. . . . . This kind of service attitude really disappoints customers!
If the hotel parking spaces are tight, you should also make a parking plan and should not block other residents' cars. If you cannot control it, do not park vehicles randomly. It is really annoying! The service quality is really not satisfactory. Even if it is a hotel recommended by Ctrip, everyone should be cautious and read more negative reviews before deciding whether to stay!
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