Anonymous User
January 15, 2023
Bad review, will not stay again.
First of all, the two basic rooms did not have windows. The superior room I booked for five consecutive days could not be upgraded to a room with windows for free. Fine, so I paid the price difference and upgraded to a deluxe king room. The actual windows were small and old, as shown in the picture.
Secondly, the sound insulation is very poor. You can clearly hear the sound of watching TV in the next room.
Then, what is unacceptable is that the hotel stipulates that the guest rooms will not be cleaned during the stay. After my strong request, the front desk said that they could simply clean it, but the result was that they only picked up the garbage, not even the bed, and the visible garbage and hair on the sink floor were not cleaned. The front desk said that not cleaning during the stay is to avoid increasing the risk of infection for customers, but they can change rooms if necessary. What is the logic? Isn't it easier to get infected if you change rooms every day than if you stay together? Didn't you pay for the room if you stayed there? Or did you pay less for the room? Why don't you clean the guest room? Later, the front desk told me that I had reported it to the boss, and the boss said that if the consecutive guests requested that their rooms be cleaned, special cleaning would be provided. ! ! ! ? ? ? Please make it clear, whether you are staying together or staying alone, keeping the guest rooms clean is your hotel's duty, and it is not a special treatment given by you! Don’t use the epidemic as an excuse.
I have stayed in Lavande, but I have never stayed in such a bad Lavande.
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