Hotel Verde Cape Town Airport Reviews

Great location for the airport and the free shuttle is perfect. The hotel is very comfortable and has everything for a great overnight stay. My only gripe is the staff all.standing around in groups chatting loudly at breakfast and having to wait 20 minutes for change in the restaurant in the evening.

Great location, cleaning and service. But if I can give you a suggestion you can't ask a client to pay a slice of bread during a lunch in your restaurant.

NOT HAPPY! Although the place was clean and the restaurant had good food, their service is VERY POOR! I certainly will not refer this hotel to anyone. I only slept over one night and in the morning I woke up to a broken toilet.This part is understandable but the poor response to the problem is what upset me. As I found out that the toilet was broken I contacted reception and explain that I needed to use the toilet urgently.Only after another phonecall and 15 minutes later someone pitched up just to declare that the toilet is indeed broken and they will ask maintenance to come check.I told him I needed the toilet urgently and he said he will come back with a card of an empty room so that I can go there. ANOTHER 15 minutes later and two more phonecalls but no card given to go to another toilet. I gave up and couldn't wait longer, did my business in the toilet and used a makeshift bucket to flush down everything. SO BASICALLY NOT POOR CUSTOMER SERVICE but actually NO service or solution. Fast forward 30 minutes later and I am at checkout complaining about this situation and how unhappy I am. They didn't even deem it important enough to call a manager even after I said that I will be writing a very non favorable review. They only apologised ( very lightly). Never thought I would see this from a 4 star hotel. Beware if you want to stay here.Heed my warning as they make use of sustainable practices (such as using grey water for toilets) there are more things that can go wrong with amenities than in a normal run of the mill hotel. This in itself is not a problem and commendation for that BUT that means you need to know your hotel and have good response systems in place so that guests are not left in embarrassing situations! Clearly these type of issues are not important enough to resolve . I will not suggest stay at this hotel due to the lack of response and disregard.

Accommodating staff, best location for a hotel next to the airport.

It is very close to the airport. The drop-off service is on time and safe. The services are excellent. The room is clean and the hotel has security. It is very safe. New facilities, rich breakfast, restaurant, delicious taste

Nice clean hotel, value for money. The air conditioning in the room was too much, so I turned it off

A single night stay after a looooooong international flight, setting us up perfectly for our holiday. A great time at the spa, a pleasant meal and so nice to be in such eco friendly surroundings. We are returning in a week and looking forward to having a more leisurely breakfast.

We only stayed one night for our flight the next day back to UK. But it is a good hotel, our room was the one bedroom suite with separate small kitchen area and TV room which was very nice. Wifi is good but not passworded which is not great. Free shuttle to and from airport is great. Breakfast is very good, and a nice bar area for the evening.

This hotel was amazing. Breakfast buffet had everything you could want. Free shuttle to and from the airport. $5.36 to ride a shuttle to the V&A Waterfront. Very eco friendly.

Prefect location for a late arrival at Cape Town airport, from arrival at the airport all the staff were extremely friendly and the room was spacious, clean, comfortable and quiet. Top marks.

Very nice hotel close to the airport. The airport shuttle was fast and efficient. The food in the restaurant was quite good.

A perfect place to overnight at the airport. The hotel was a cut above the usual airport hotel, which was very welcome. They try extra hard and succeed

The staff are so polite and nothing is too much trouble. The rooms are slightly dated but big and spacious. Amenities are sufficient for those passing through. If this pops up in your options, take it, you won't regret it.

Airport shuttle was really great - easy to find. Room was spacious, clean. Really enjoyed dinner (had 1 night stay) in the restaurant, and breakfast as well was plentiful. Loads of choice. Ideal stay close to the hotel if arriving in to/departing Cape Town!