Premier Inn Matlock

Mostly excellent. Bed comfortable. Room clean and warm. Hot water. Food good. Staff all pleasant and nice. But is it policy to employ restaurant staff with personal hygiene problems?🤮 Would we stay again? Yes Would we hope restaurant staff have been given instructions on personal hygiene? Yes

One night stay in another clean and comfortable Premier Hotel. Never disappointed as standards are always high. Good Breakfast selection.

Another lovely stay at Matlock premier inn. Nice greeting on arrival, clean room and great location. What happily stay here again. Thank you

Been to this Premier Inn before but this stay the staff seemed even better than before somehow (although always great service). Friendly and helpful staff from check in to check out. Can’t fault them at all. Rooms are clean and exactly as you’d expect. Definitely recommend.

Good stay at the bank holiday weekend. Twin room was large clean and comfortable. Breakfast was fresh and good. Staff at breakfast were friendly and worked hard. Have given four stars as we did ask for room to be serviced and it wasn’t so we returned after a long day out to no clean cups and wet towels still in bath. Also no parking one night. There was unfortunately a fire alarm at 5:30 am one day however I would definitely recommend and would stay again. Location to matlock was great.

We have stayed twice in this hotel in the last 3 weeks and both times the chef for the evening meal hasn’t turned up. This is not acceptable when you book the meal package. First time we had to go find somewhere to eat the second time on the 12th May 24 the front of house was dealing with a very limited menu in other words if it could be cooked in a microwave you was going to eat if not you had to go elsewhere. And the time from start to finish was over 2 hours . Think we will have to stay elsewhere next time

Martha the delightful lady who greets you was both rude and arrogant. She acted like we were putting her out. The beds were rock solid and that mixed with the noisiest fan system was the making of very little sleep. At breakfast staff stood around in the middle of the restaurant laughing and joking with each other very loudly which we though was very unprofessional!

Very pleased with room. Helpful and friendly staff in restaurant both at breakfast and during our evening meal. Good parking.

After a long drive, we was greeted by a young lady at reception, who was very smiley and pleasant. We noted an odour in the corridor on floor 2. It wasn't nice, maybe a damp smell. The room was ok but there was no shower gel in the holder. We had an issue with being hot during the night but after speaking with reception they kindly reduced the temperature and we slept really well thereafter. We never had breakfast so cannot comment. We did however have tea on two of our three nights and this could have been better. Two nights in a row there was no steak and no gammon and the third night we ate somewhere else. The food we received at the hotels restaurant was ok nothing special and nothing to write home about. The staff member taking orders at the restaurant was very pleasnt. He was attentive, polite and extremely courteous, which was an absolute pleasure. A shout out to 'Russel' well done and thank you. One concerning observation was the chef, a gentleman with glasses, handling the fries with his bare hands and no gloves, in full view of the restaurant. This is a serious hygiene issue that needs immediate attention. Overall we enjoyed our stay and we would stay here again in the future. Very good with a little romm for improvement.