Sunsol Isla Caribe

Very satisfied customer.came in December and returned in July and the service was of highest expectations.friendly staff( greisy is wonderful) awesome food , clean surroundings.the beach is well kept and water is awesome.rooms are always clean.i would recommend anyone to sunsol isla caribe!!!!! Will be back

My recent stay at Sunsol Isla Caribe Hotel had its ups and downs, with both positive and negative aspects to share. Let me provide you with a comprehensive review of my experience. The hotel surroundings were well-maintained, and the daily cleaning routine was noticeable. The pool area was aesthetically pleasing, offering a nice ambiance for relaxation. However, I couldn't help but feel that a poolside server would have enhanced the experience, especially given the absence of swim-up bars. Unfortunately, my experience with the food was mixed. While there were moments of enjoyment, I encountered significant issues as a vegetarian. The lack of proper labeling of dishes led to unexpected encounters with meat in several instances. This issue extended to other guests as well, including Hindus and Muslims who faced similar problems with unmarked beef and pork dishes. A more comprehensive approach to food labeling and catering to different dietary needs is crucial. Furthermore, the language barrier posed a problem. The absence of a fluent English speaker on staff was frustrating, particularly in areas like the serving and bar areas. This made communication difficult, leading to misunderstandings and confusion. I also experienced illness due to consuming meat unknowingly on two occasions. This unpleasant experience greatly affected my vacation, leaving me sick and regretful. The entertainment provided was largely disappointing. Everything was in Spanish, leaving English-speaking guests feeling excluded. The heavy focus on kids' entertainment during the evenings was misplaced, as many of us preferred activities earlier in the day. The music played was exclusively Spanish, which failed to connect with the diverse crowd, including Trinidadians who would have appreciated some familiar soca tunes. However, there were bright spots. One of them was Mel, our tour guide, who went above and beyond to make our excursions enjoyable. Her excellent English and exceptional service stood out, making her an invaluable asset to the hotel's guest experience. In summary, Sunsol Isla Caribe Hotel has its merits, including well-maintained surroundings and a pleasing pool area. Yet, the lack of proper food labeling, a language barrier, and exclusionary entertainment were significant drawbacks. More effort should be put into catering to different dietary needs and providing options for non-Spanish-speaking guests. A poolside server, inclusive entertainment, and a fluent English-speaking liaison would greatly enhance the overall experience. While the hotel has potential, there is room for improvement to truly satisfy a diverse range of guests.

Excellent service, comfortable and clean room. A lot of food options from 2 beautiful restaurants. The drinks included are limitless and fantastic! Hostess Stephany did a wonderful job taking care of us. 10/10 will recommend.