The Alana Hotel Malang Reviews

Response from Property: Dear Valued Guest,Thank you for your review. We're glad to hear that you had a very nice stay at our new hotel. Your positive feedback means a lot to us, especially considering the effort we put into providing a high-quality experience for our guests. We strive to maintain a standard of excellence that aligns with a 4-5 stars, and we're delighted that you found our accommodations to be exceptionally nice. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm regards,The Alana Hotel Malang

Response from Property: Dear Mrs. Kohaku Qing,Thank you for sharing your feedback with us. We apologize if the size of the rooms and the overall feel of the hotel did not meet your expectations. We understand that a smaller hotel may not offer the same amenities and facilities as larger establishments. However, we're glad to hear that you found the environment satisfactory despite the limitations. Your feedback is important to us, and we will take it into consideration as we strive to improve and enhance the guest experience. If there's anything specific you feel we can do to make your stay more enjoyable in the future, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back again.Warm regards,The Alana Hotel Malang

Response from Property: Dear Valued Guest,Thank you for your awesome review.We're thrilled to hear that both you and your friends had a great time during your stay! Your loyalty as a returning guest means a lot to us, and we're delighted to have had the opportunity to host you multiple times. Should you plan to visit us again in the future or if there's anything specific you'd like to see or experience during your next stay, please feel free to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.Warm regards,The Alana Hotel Malang