KL Serviced Residences Managed by HII

KL Serviced Residences Managed by HII Reviews

KL Serviced Residences Managed by HII

KL Tower, 117 Gamboa, Legazpi Village, Makati, PhilippinesView Hotel Details
KL Serviced Residences Managed by HII
KL Serviced Residences Managed by HIIKL Serviced Residences Managed by HIIKL Serviced Residences Managed by HII
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KL Serviced Residences Managed by HII Guest Reviews

4.3/5
Very Good
48 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.2
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All Reviews(48)
Positive reviews(45)
Reviews with photos/video(4)
Negative reviews(3)
Ellie Zee
Two Bedroom Suite
Stayed in Nov 2023
Family
19 review
5.0/5
Outstanding
Posted on Nov 12, 2023
Amazing rooms and Superb service. I asked the hotel to help me decorate the room for my sister's 40th Birthday to make it special for her. They never disappointed me.
Response from Property: Dear Ms. Ellie Zee,Thank you for choosing KL Serviced Residences for your sister's 40th birthday celebration, and for taking the time to share your wonderful experience with us.We're delighted to hear that you found our rooms amazing and our service superb. It was a pleasure assisting you in decorating the room to make your sister's birthday extra special. Making memorable moments for our guests is what we strive for, and we're thrilled we could be a part of this special occasion.Your kind words are greatly appreciated, and we look forward to having the opportunity to welcome you and your sister back for more celebrations and memorable stays.If there's anything else we can assist you with or if you have any special requests for future visits, please don't hesitate to let us know.Best regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators Inc.
Karla Marize
Studio Premier Queen
Stayed in Nov 2023
Solo travellers
3 review
5.0/5
Outstanding
Posted on Nov 20, 2023
Check in process is seamless. Room is clean and cozy.
Response from Property: Dear Ms. Karla,Thank you for choosing KL Serviced Residences and for taking the time to share your positive experience. We are thrilled to hear that your check-in process was seamless and that you found your room clean and cozy.Your feedback is invaluable, and we are committed to maintaining the high standards of service you experienced. We look forward to welcoming you back for another delightful stay.If there is anything specific you enjoyed or anything we can improve upon, please feel free to share it with us.Best Regards, Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators Inc.
Emiliano
Studio Premier Queen
Stayed in Feb 2024
Family
7 review
4.2/5
Very Good
Posted on Feb 16, 2024
Good balance between costs, quality and position. The cafe below is good option for breakfast/brunch ( breakfast not included). Everytime available water, tea and coffee
Response from Property: Dear Guest,Thank you for choosing to stay at KL Serviced Residences and for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to offer a good balance between costs, quality, and location.It's wonderful to know that you enjoyed the offerings at Nono's café and that you found it to be a good option for breakfast/brunch. We strive to provide our guests with convenient amenities, and we are pleased to hear that you appreciated the availability of water, tea, and coffee throughout your stay.Your feedback is truly valuable to us as we continuously strive to improve our services and offerings. We are grateful for your kind words about our staff's kindness and your comfortable stay with us.We look forward to the opportunity of welcoming you back to KL Serviced Residences for another memorable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
BBD
Deluxe Studio
Stayed in Jun 2023
Booked for others
24 review
3.5/5
Posted on Jun 11, 2023
Guests love the location. Close to the park and the malls. The kitchen was useful for those missing veggies in the Filipino cuisine.
Response from Property: Dear Guest,Thank you for your wonderful review of our hotel. We're delighted to hear that you loved our location, particularly its proximity to the park and malls. It's fantastic that you had the opportunity to enjoy these nearby attractions during your stay.We're also glad to hear that our kitchen facilities were useful to you. We understand that dietary preferences may vary, and having a kitchen allowed you to have the vegetables you desired while exploring Filipino cuisine. We're pleased that our amenities catered to your needs and enhanced your overall experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Best regards,ARimando - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators Inc.
mikechang829
Studio Standard Deluxe
Stayed in Sep 2023
Business travellers
43 review
5.0/5
Outstanding
Posted on Sep 27, 2023
This is the second time I stayed in KL Serviced Apartment, I like its service, location and facility which make my trip in Manila a pleasant one. It's also convenient to travel to areas nearby such as Pasay City, Malate and Binondo.
Response from Property: Dear Mr. Mike Chang,Greetings from KL Serviced Residences!Thank you for your recent stay and for returning to us for the second time. We're delighted to hear that our service, location, and facilities continue to meet your expectations. Your feedback is valuable, and we're thrilled to be your choice for a comfortable and convenient stay in Manila. If you ever have specific preferences or suggestions, please don't hesitate to let us know. We look forward to welcoming you for your third stay and ensuring another pleasant experience.Warm regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators Inc.
ChangSara
Deluxe Studio
Stayed in Feb 2024
Friends
2 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Near greenbelt
Response from Property: Dear ChangSara,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our proximity to Greenbelt. It's always our goal to provide convenience and accessibility to our guests. We hope you had a wonderful time exploring the area and enjoying the amenities nearby.If there's anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Best Regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
Guest User
Studio Premier Queen
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 20, 2023
Friendly staff, nice bed and pillow. Good ambiance
Response from Property: Dear Guests,Thank you for taking the time to share your review of our hotel. We greatly appreciate your feedback and are thrilled to hear about your positive experience.We're delighted that you found our staff to be friendly. Providing excellent service and creating a welcoming environment for our guests is of utmost importance to us. We're also pleased to hear that you enjoyed the comfort of our beds and pillows. Thank you for mentioning the good ambiance of our hotel. We aim to create a pleasant atmosphere that enhances our guests' overall stay.Thank you once again for your kind words. We truly value your patronage and hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Warmest regards,ARimando - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators Inc.
Guest User
Studio Premier Queen
Stayed in Feb 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2023
It's a nice place.
Response from Property: Dear Guest, Thank you for choosing KL Serviced Residences, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide our guests with the cleanest and safest place to stay, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, ARimando - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators Inc.
Haozi
Deluxe Studio
Stayed in Feb 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Feb 13, 2024
I chose this hotel because my family lives in a separate room. All the staff were kind and we had a comfortable stay.
Original TextTranslated by Google
Response from Property: Dear Mr. Haozi,Thank you for choosing KL Serviced Residences for your recent stay, and for taking the time to share your feedback. We are pleased to hear that you found our staff to be kind and that you had a comfortable stay with us.It's wonderful to know that our hotel met your needs and provided you with a pleasant experience while visiting your family. We truly appreciate your kind words and look forward to welcoming you back again in the future.If there's anything else we can assist you with or if you have any further comments, please feel free to reach out to us anytime.Warm regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
Kyler
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 4, 2024
The staff was friendly and helpful, the noise was low, and the property, room, and facilities were clean.
Maria Theresa
Stayed in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 12, 2024
Staff excellent especially housekeeping. They promptly delivered requested items. Property needs updating.
Michael
Stayed in Dec 2023
Couples
4.0/5
Very Good
Posted on Dec 30, 2023
The room was clean and the house keeping staff was very good and friendly. The television had multiple HBO channels. The shower water was hot. My only complaint was that the bed size was standard or below and the mattress was thin with no box spring mattress.
Verified traveler
Stayed in Dec 2023
Other
4.0/5
Very Good
Posted on Dec 16, 2023
Decor was dated and not well thought out. AC’s worked well. The originally assigned apartment did not have the bedsize in the description but luckily they upgraded our unit to one with a bigger bed. The washing machine & dryer was a waste. Staff were friendly and helpful.
Lourdes
Stayed in Jan 2024
Family
4.0/5
Very Good
Posted on Jan 26, 2024
I didn't like that there were no cabinets, drawers to keep our clothes.
candy
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 26, 2024
Convenient location. Nice personable staff and well kept room.