I have very mixed feelings about this hotel. So I’m going to start with the positives….we stayed here for 2 nights in September and used as a base to visit Disneyland Paris. The shuttle runs regularly and takes no more than 10 minutes. We found it really easy and convenient. The biggest positive about this hotel by an absolute country mile were the staff in this hotel. I found every single one of them to be friendly, helpful, professional and courteous. That is why I feel I am giving such a disservice to them for the 3 stars! Those behind reception were helpful, polite and really willing to assist where the could. Check-in and out were swift and any questions I asked were helpfully dealt with. My son had a nose bleed one night whilst sleeping and bled quite a bit over the sheets. I went down the next morning to tell them and asked if I needed to pay anything additional as a result of this but they were more concerned about the well-being of my son and said not to worry about the bedding because their cleaners would be able to do deal with it. I thought their response to the situation was really kind and compassionate. We ate in the restaurant both nights and the restaurant staff are wonderful! The manager, is fantastic. She did give me her name because I asked for it for TA reason but then accidentally lost the card (so sorry - the lady with the longer brown hair). She really went over and above to make sure her guests were happy and well attended. She was attentive to all the children (as you can imagine, being so close to Disney there were a few!) and really made children and adults alike feel so welcome. Overall all of the restaurant staff were great, the food was nice, service good and my son actually loved it so much the first night he wanted to go back the second, where they made a big fuss over him because it was he’s birthday which was lovely. So as I say, the people here really made it and the ease of getting to Disney. The rooms were ok in terms of storage but were dated and worn. They were clean but definitely could do with TLC and some investment. They were also hot, so so so hot. And this was end-September! The air-con didn’t work and Reception did their best to get it to be centrally cooled down but I had to sleep under the window with the little window opening gap over me. I’m no doctor but it wouldn’t surprise me if the stuffiness caused my sons nosebleed as he does suffer with them when he gets bunged up which he did in that room. Breakfast I didn't think was worth the price, it wasn't particularly warm, limited options and badly laid out. I can't say I would recommend it. Final note which didn’t bother me or affect my stay but an observation, the ladies toilets off of the bar are really the strangest I've ever seen. So badly designed, the door is smack bang next to a supporting post so its awkward to get into and you feel like getting out you have to do some strange Matrix-style move!! Would I stay here again - pr
Excellent
191 Reviews