Guest User
September 22, 2023
I had high hopes for this hotel after seeing the enchanting pictures online and admiring its beautiful grounds. However, I must caution you not to be deceived by appearances. Despite the hefty price tag for a room with two queen beds and breakfast, the reality fell far short of my expectations.
Upon checking in, which was already quite late, my excitement quickly turned to disappointment. As we entered our room, we were greeted by the sight of a dead, squashed fly. It appeared as though someone had carelessly left it there, and it was certainly not a pleasant welcome.
The disappointments continued to pile up as we settled into the room. The fridge was non-functional, and to our dismay, the socket and USB charging port near one of the beds were also not working. We only discovered this the next morning when we were getting ready to leave for Disneyland, and by then, it was too late to charge our devices, resulting in their untimely demise.
Breakfast was a complete disaster. The lack of variety was striking, and to make matters worse, bread was placed in the buffet without any napkins for guests to use while slicing it. This meant that everyone had to touch the bread with their bare hands, which was unhygienic and off-putting. Adding to the unsanitary conditions, the cheese was positioned next to the ham/pork, and the same tongs were used to handle both. This posed a significant problem for vegetarians or those who observe halal dietary restrictions. It was a clear violation of basic hygiene practices.
Moreover, the breakfast options were limited to pre-packaged items from a machine. There was no provision for fresh hot milk, and the absence of an egg station left only the unappetizing choice of soggy, scrambled eggs.
Considering the exorbitant price they charge, this hotel is a tremendous letdown. While the entrance and gardens exude beauty, the overall service, breakfast experience, and room conditions are incredibly disappointing. The lack of clear shuttle timetables to Disneyland and poor Wi-Fi connection further added to our frustrations.