Cathe Acosta
June 19, 2024
I will always say that sofitel is a home away from home. The location is convenient. Near 24 hours supermarket and there is a 24 hours conveniece store located beside. It is also near the historic places of macau and the city view of their rooms are breathtakingly beautiful.
I stayed here for 4 days and 3 nights, and the service is always efficient and personalized. Breakfast has multiple choices from chinese to western, salads, and waffles. Thank you to Shirley, who gave me a warm welcome and also to Bryan, who took care of me in Mistral.
For these past days that are raining and we don't want to go out and eat, we ordered in room dining, and Archie and Kate have provided us a personalized service. They are very polite and engaging with us.
If you want to chill, the lounge bar, Rendezvous, is located in the lobby. I met some old friends there, and Rose took great care of us. I am also in the hospitality industry and very keen on details and standards. Rose was great, and she always asked for guest satisfaction, and I ended up coming back again the night after. The promotions in this bar are good, but i think it needs more marketing.
Last but not least, Angel from housekeeping was very helpful and cleans the room efficiently. She is a happy soul and always smiling and helping our needs when we stay on the 16 floor.
Location wise and service, Sofitel Macau is my most recommended hotel in Macau.