Hotels near Twin Towers in Lisbon

We got a private room there cause we wanted our own space. Looked decent in the photos. When we arrived the room was quite dirty. Dirt on the walls, toothpaste around the sink and the towels we got had brown stains in it. We did not experience the privateness of our room because the bedroom door has a 2cm gap underneath it so all the stamps on the wooden floor and all the people coming and going (which was alot) along with the maintenace room next door felt like they were in our room. Alot of other smaller things like malfunction noises in the ventilation and very poor quality in the bed. “Breakfast included” was white bread, jam and coffee. BIGGEST PROBLEM is that the bathroom has alot of black mold in it. For example all around the shower and the shower glass and around the sink. After two nights we contacted the staff and told them about all these things listed above and we wanted to move out of that room and go somewhere else. So they told us that I had to send an email which would be forwarded to their supervisor, which I did. I checked upon them multiple times with calls, emails and direct conversation. Their supervisor, who was not there, would contact me which he never did. I am well aware this is not a 5 star accomodation but this is not ok in any accomodation that you pay for. I’ve been all around the world staying in allkinds of accomodations but this was my worst experience. Not only because of the room situation but because of the staffmembers who didnt even try to make things better by for example clean the room, offer us new towels offer us new bedroom. We paid 156€/night there. When the client points out things that are poor and could easily be fixed, just fix it and at least try to make them happy. WOT Lisbon Patio … Do better !

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

It’s been a long time since I was last in a youth hostel, and as a now 45 year old man there is probably a reason for this. Arriving late on the Tuesday night with fond memories of dorm parties and tequila slammers, I was greeted by what I initially thought was captain Jack Sparrow, but who actually transpired to be a very friendly chap who helped us to navigate the intricacies of the main entrance. Door buzzed, suitcases lifted up the stairs and ugh who let mum and dad in looks absorbed, we were handed our keys by a lovely member of the team alongside vouchers for two free shots. Enthusiastically we were informed that the bar was open until 1am that night, although we had missed the pub crawl for the evening. I’m flattered I guess, however we decided to give the shots a miss in favour of a nice sleep. Yup, Father Time catches up with us all… We had a private double with a shared bathroom, and although very small it was comfortable enough. The pillow has perhaps seen better days, but the A/C was a life saver! Spending the days walking around town and doing some gentle exploring, the nights were largely spent for myself at least in the bar area downstairs. It’s a small but perfectly functional area, and in all honesty wasn’t the screaming mess of teenagers away from home for the first time that I had been expecting. At 3 euros a pint I was certainly very happy to sit and read whilst various cool young things did their thing in the background. Declining participation in the pub crawl for a second time, I was tempted with the tapas tasting but plans for the night changed due to friends arriving a day early and diner reservations being made. From a comfort point of view, our bathroom was shared between three double rooms I believe on the third floor, and this was never an issue. I attribute this to the fact that we were likely on very different schedules with us going out for the day and back for the night, as opposed to the perhaps more night based activities of our fellow residents. Bedroom like I said small, but hey, who cares, we weren’t here to sit in a room all day. The breakfast was absolutely fine, and for 5 euros a day you really cannot complain. All in all very happy with my stay, though peeking into an open dorm room one day my god I wouldn’t have survived the week unless you could take 25 years off me! Good job though overall Sant Jordi, and I’d certainly consider staying again - safe, friendly and somewhere I’m sure 20 year old me would have had a blast!

Also below CV19-Bedingungen I expect a hotel that adheres to the facade with four stars to a lot more. Every morning the same processes, coffee in ToGo cups in a paper bag together with a apple and wooden knife, incrusted ”sandwich” in alufolium with always the same coating ( disk cheese disk cooks******e dry without butter). With some luck it managed to not shake the coffee and everything is dry. But this a piece of fruit is now beautifully warm. Or it's all swept and the day and breakfast is ”saturated”. No trace of a table, a normal cup, a normal beet etc. Eating from the hotel kitchen is unfortunately not worth the price. Carpaccio is beautifully made and fully frozen in the middle, so fresh is different. The hamburger on the one hand is “mini” and in the dry bread that falls out when looking (13€) are a joke, unfortunately not funny. Bach now several stays, forcefully as everything else is closed, I will change immediately as soon as alternatives are available. Hotel itself is clean new and modernly furnished, but dues is destroyed by the circumstances described above DANGER!!!!!

I stayed at this hotel and this was not my plan A. I had an Airbnb booked but turned out it was cancelled for different reasons. My hosts booked me to this hotel as i needed to be walking distance from the Altice Arena and from my kids. I loved this hotel. All of it. Super confortable beds. Pillows, linen. Loved our view. I had 2 rooms because i have 4 kids :) Great service. Great breakfast AMAZING location. Pool: too cold!!!!! not usable. Nothing negative about this hotel.

It was a pleasant experience, the staff very helpful and efficient; breakfast was tasty and varied. The room had good dimensions for two people, a comfortable and spacious bed, plenty of storage space, very effective black-out curtains and was well air conditioned. The bathroom had a good shower, with great power and well regulated in terms of temperature. However, the soundproofing of the room could be better.

I really enjoyed our staying in lisbon apartment.The best thing:There is no reception,you have entrance code to come inside building and room.The room is super super clean.The cleaning service and virtual reception was really good and fast.For us everything was enough beacause we spent all our time to visit lisbon and around.Hotel is near the airport and 15 min driving to the centro.We had our car,there is parking space around but you have to pay.At keast I will choose this brand again to visit lisbon.

Room was clean, have both towels and hand towels, changed every day with clean ones. Pillows were good. To use room safe must pay deposit plus 2 euros/day. Has room phone but no phone directory, so unable to phone housekeeping or reception. Had to go down to reception to complain about the choked sink (wash basin): Sink choked, flowing very slowly, waste water accumulated took long time to drain away. However nothing done. Complained in the morning and in the afternoon about the choked sink and unable to use the room phone since no directory. Reception staff in the afternoon did not take note about the choked sink. He said hotel does not give housekeeping phone number to guests. I said that I want to complain to the manager. He said that he had passed on many complaints to his manager, though his manager said “yes, yes” but he saw no change, including the fact that room phone has no directory to call reception or housekeeping. (When we returned 11 days later, there was still no phone directory in our hotel room.) The following morning I told the reception staff that the sink was still choked. He was surprised and he went to our room to see the sink. After seeing that the sink was choked, he assured me that the sink would be cleared. Sure enough, when we returned to the hotel in the evening, the c hoked sink was cleared. Has to climb 6 steps to reach lift/elevator. This can be a problem for older folks with heavy luggage. On our return stay, the room was much smaller. Could not close door of shower room when standing in front of wash basin. Mini fridge did not work and none available for replacement. Toiletry tray in shower area was missing. Not enough space to stand for showering, making it impossible to have a proper shower. Holder for shower nozzle too loose, could not stay in position except when hose was pressed against the wall.

Fantastic apartment. I was on a solo trip but this would be perfect for friends, family couples or business. Fully serviced with a fridge, oven, kitchen ware etc. great shower pressure. Comfortable bed/pillows. Had a small issue checking in as it’s an electronic checking, but there’s a phone available and they sent someone over straight away to help. Great service. The only criticism which is such a minor detail, was that I could smell the food being cooked in the apartment next door. Otherwise can’t fault the place! Aparantly they have 18 locations in Portugal or Lisbon, so I will defo be using the apartments again!!

The staff is wonderful, i came with my 2 kids, and we had 3 single beds. Beds are comfortable. The bathroom size is correct, not too small, and not too big. The room was cleaned every day. The breakfast bufet is very nice and complete. Thanks again to the staff who are very helpful and kind. The walk to the beach is 5 min, the beach is very nice. I definitely recommend this hotel.