Comfort Inn Lehi - Thanksgiving Point Area

Place is over priced, hallways were dirty, our room had a broken bathroom door. The pool was cold and hot tub not working. There was a sign stating it was down. We didnt feel unsafe while staying there and the breakfast area was clean. The breakfast was probably the best part of the experience. Probably won't stay again.

We arrived to the hotel to be greeted by the most unfriendly and unprofessional staff member I have encountered. A lady was checking in before me and when she was told the elevator was not working she asked for a different room as she had a child in a wheelchair. The worker sighed, rolled their eyes and acted very annoyed that they had to look into a different room. As I was checking in the worker acted like I was wasting their time and it was inconvenient for them to assist us. We were given a room on the third floor. Once we got into the room we found that the sheets on the bed were covered in hairs, there was trash left in the garbage cans and the bathroom light did not stay on unless you held it in the up position. I originally went down to talk to the worker about switching rooms, however once I got back to the desk the worker ignored me and would not look up from their book. Eventually they did, not without making sure I knew it was an inconvenience for them, so l asked for a refund for the weekend. The worker stated that they would put in a request for the refund however no additional contact has been made and we have not gotten our money back. We were at the hotel for a maximum of 30 minutes. I have attempted to call the hotel to speak to the manager directly multiple times but each time have been told that they have gone for the day. Stay away from this one!

The room was clean, and we loved having the hot tub to ourselves. The elevator was broken, which isn't too big of a deal, but I feel the front desk could of disclosed to us while watching us load our luggage on a cart knowing it was broken and we needed to just carry our things. But its all good!

The front desk guy never talked at all during my check in. It was just really off. Didn’t tell me where to park or where my room was ect. Had the same guy checking out and same thing. Clean room but the beds were not comfortable at all. Comfort inn used to be pretty nice but they have went down hill sadly.

Elevators were broken , room key machine was broken , green mold in the waffle mix This was the worse motel I have ever stayed in, it really should be shut down

The rooms and hotel in general were fairly clean but the front desk was a little slow with checking us in and out of our room. We had one incident where the plugs next to the mirror didn’t work but for the price we payed it was well worth it. The Breakfast was really nice, especially the lady in charge of it, she was super kind and helpful. It was a really good experience

Called the property direct to confirm indoor pool and hot tub was functioning. 10 minutes after check in front desk said they were closing it for maintenance for the night. Tried to request a refund and switch Hotels. Room was non refundable. MIs leading and rude at best. I did explain that we specifically picked the comfort in for the amenity of the spa. Also NO WHERE was it listed that no pets are allowed at this location. Have stayed at comfort inns in the past and never had an issue with our service animal. This time we had to take him to a boarding house again because the room was Non refundable. Very poor customer service or willingness to help.

I have never stayed at a hotel that has such thin walls. You could hear guests breathing in the next room.

service was not friendly. Front desk was rude, not helpful and never welcoming. House keeping ignored the the do not disturb sign and very rude about making the guest feel welcomed. They pounded on the door before 8. staff top to bottom was rude. They didn't respond to a simple hello greeting :(