Guest User
March 1, 2024
My husband and I stayed here in January, and although the view from the resort was beautiful, there were several changes we think the resort could make (that seem fairly simple to implement) that would make a stay at Casa Chameleon feel closer to a five-star experience. Our 2.5 star review is based on several disappointments: 1) Many bills we received while we were there (at the restaurant, at the pool, etc.) were incorrect. The restaurant manager (his name escapes me) fixed each of the errors graciously, which we appreciated, but having to go back and resolve multiple bills put a damper on the "luxury experience." A credit had also not been correctly applied to our final bill, which we then needed to resolve when checking out (which, again, was resolved - but another oversight that seemed like it could have been avoided). 2) Although the view from the resort was beautiful, the sun was scorching, and it would have been nice to have a tilting umbrella. The resort had stationary cabanas by the pool as well as two stationary umbrellas (that did not tilt), but after around 1-2pm each day, those areas provided very limited shade coverage given how they were positioned relative to the sun. We noticed several other guests commenting on this while we were there as well. Having umbrellas on the villa patios (each of which has a plunge pool) would have been nice as well. 3) With the exception of Rose and Dahianna (they were wonderful), the customer service here was quite sub-par. A server at the restaurant argued with us on the type of beer we ordered, the manager took three days to resolve an issue regarding cash that went missing from our bags somewhere between the valet drop-off and when we got to our room (despite being promised to hear from her the following day), and we had to call the front desk to receive complimentary turn down service each night (we've stayed at many five-star resorts, and this is usually done automatically around the same time each night without having to call and request it each time). 4) The resort makes this clear when you check-in, but be aware ahead of time that enjoyable use of the outdoor villa space is greatly diminished at night. This is because racoons come out once it's dark - upon check-in, we were instructed to always keep our doors closed and locked at night so that racoons couldn't get into our villa. There was also a wooden block screwed into place that made it impossible to open the sliding glass door from the shower to the patio (we were told that this was because the racoons had figured out how to open the sliding door, even when it was locked?) - rendering the whole attempt at an indoor/outdoor shower pointless. Each night like clockwork, we also had hundreds of ants marching across the patio and making their way along the edge of the plunge pool and up the side of the waterfall. 5) While it did not impact us during our stay, just be aware that there is construction going on both at the resort and in th