Tideline Palm Beach Ocean Resort and Spa

I took my 25 year old daughter and her boyfriend fir a trip after her graduation! We met my friends who live near the Tideline. I absolutely loved the beach and staying right on the beach. It was breathtaking!!! The service was incredible! I really loved Dean, CJ, and Devon. Everyone was wonderful!!! I would definitely go back again. A week was not long enough for this beach bunny. It is perfect for adults, couples and families. Not a ton for little kids, but there were some. The restaurant was incredible! Thank you. Tracey Couturier!! From Buffalo, New York

I remember coming here a few years ago and thinking how great this place is. Fast forward to today, it is a completely different hotel. Basically lipstick on a pig. We had issues the moment we checked in. As we walked into the hotel the air was very thick and humid. Turns out they were having AC issues because of some “renovations”. The person at the front desk took my CC for incidentals and had to cancel everything because he accidentally put in HIS name into my reservation. He told me to come back in the morning to take care of it with his manager. So he gave us the keys and when we walked into our room, we immediately noticed the AC leaking water. There were dust bunnies and stains on the ground, and stains in the bathroom wall. I’m skeptical at this point and pulled back the sheets. More dust bunnies. I walked downstairs to let the front desk guy what we experienced. He said he would check if another room was available and he would personally go into the room to check it out. He checked out THREE ROOMS before he found a suitable one. At this point it’s getting close to midnight and we were so tired after delayed flights that we just wanted to lay down. This room was decent enough so we stayed. But the following day when I walked into the shower THERE WAS A FREAKING ROACH!!! Pool and area were also dirty, towels and trash everywhere. No one was manning the area. Plus we spoke with other guests and they told us that their rooms were also dirty. They moved 3 times.

Perfect spot on the beach as advertised. Excellent food options, spacious renovated rooms, terrific pool, hot tub, service.

The air conditioning unit doesn't work; it just makes extremely loud screeching noises, as if the compressor has burnt out. It is keeping me awake all night long.

Pictures online don’t match hotel. Do not stay here. The decor is terrible and they claim to have just had a renovation. Bugs in room, no hot water, unfriendly staff, murky water in outdoor areas in front of hotel.

I have been touring the state of Florida for 15 days with my family (wife and 7-month-old daughter) and I wanted to end with a pleasant stay in Miami, where some friends recommended this place to me. The reason for my email is to express my disagreement with the Hotel for the service provided today on the morning of May 27. I extended my stay for 2 more nights with the idea also of changing to a new room with an ocean view. I went down to talk to the lady at the reception to tell her that today I had to change rooms because I extended my stay for 2 nights and she told me not to worry that I should wait in my room to make the change. I waited until 3:00 p.m. in the morning and no one came to change the room. I also made a complaint because the coffee machine was not working and he told me again not to worry that someone would come to change the coffee machine. I went down again to say that no one came to change my machine, that they have not changed my room and it was no longer pleasant for me or my family. He assigned me room 506, and told me to wait in the room again and that someone would come again to help me with my bags. Again, no one arrived, I made the change myself and went to verify that it was the room corresponding to what I had already paid. I arrived at room 506 and it was not what I had paid for, and I had already told the lady that it was with Balcony, King Size, with Ocean View. I came down very upset and told him that the room did not have the characte

This is a beautiful property right on the beach, next to the Four Seasons. Our balcony had an ocean view. The room was recently renovated, and very comfortable. The front desk and restaurant service was excellent. Walking distance to Benny’s on the Beach, a must restaurant. I don’t know why they have a valet, the parking lot is close and free, and the valets didn’t look up from their phones. No ice machines, and they couldn’t fulfill my request for extra pillows. But still an exceptional value for the area.

This hotel has so much potential - it has a great ocean front patio, beach access and a nice pool. It needs new management, as the service was AWFUL. The AC unit and coffee machine were broken in our first room, and the courtesy water bottles had dirty hand prints on them. We let the front desk know about the AC and asked if we could get some coffee while we waited for the machines to be swapped. She directed us to the bar but said that we'd have to pay. The gentleman who came up to swap out our coffee machine, was apologetic when the second machine also didn't work and offered us some coffee from the bar and we appreciated this. When we arrived back to the hotel, there was no effort to have a new room ready for us until we inquired about that status of our AC which was confirmed broken by maintenance. When our room was finally ready, there was no apology for the inconvenience. In the new room, the ice tongs were used/dirty. This room didn't have cable television and when we opened the internet we got a lovely view of a lady spread eagle on the TV screen from a prior guests search history. It was almost comical that when we checked out and shared this feedback, one staff member said "Thank goodness this is my next to last night." And the trainee, referred us to a hotel down the street for future stays that is "actually a luxury hotel". Its beach front so that was nice, but not a luxury hotel.

We really enjoyed our stay. Being able to walk out onto the beach and get service out there was amazing. Everyone was so friendly and nice. We can’t wait to go back!