Hotels near Ambassador Town Center, Lafayette

This place had potential, but definitely fell short for a disappointing weekend stay. We were in town for a baseball tournament and chose to stay here due to it being a newer property. We usually always choose a Marriott hotel due to being a member and collecting points for future stays. The area surrounding the hotel was great. A positive for this hotel is that there are tons of restaurants and shopping right around the hotel. Upon entering the hotel we noticed that all of the trash cans were overflowing. When we arrived in our room we noticed that there was only half a roll of toilet paper, no Kleenex, and no laundry bags. The room was large, but did show some wear and tear. Everything appeared to be clean. There was a full size refrigerator which was definitely a bonus. Our room was not cleaned the next day and towels and toiletry items were not replenished. Although there was a coffee pot there were no cups or condiments. The breakfast downstairs was minimal, crowded, and dirty. They were out of coffee by 9:00 am. When we returned to the hotel the second evening all of the trash cans were overflowing again. It just had a dirty feel overall. We stayed at the Springhill Suites River Ranch the last time we were in the same area and had a much more enjoyable experience. If you are looking for a moderate option in this area I would pass on this one. There are better options at around the same price point.

This is by far the WORST hotel I have ever stayed in. To start, when I entered the hotel, the agent at the desk didn't even greet me. She stared at me as if I was supposed to speak to her first. She was more worried with the FaceTime call she was on than to take care of a guest. So I then get to my room to be horrified. I first booked a queen studio and received a 2 double bed. No biggie, but I would have liked to have been informed at check in that my room type was no longer available. I get to the room and thats where it got the worst. The room was disgusting. There were stains on the bed, old cigarets in the window seal (had to have been there for a while or they wouldn't be almost black), dirty grimy counter tops, dirty microwave, and much more. At this point I just wanted a new and hopefully CLEAN room. I called down to the desk to ask for a room move and in mid explanation I was hung up on. I then walked down to the desk and told her to just cancel my room. At this point I just wanted out! She then tells me she has to charge me and check me out (keep in mind I was in there for 5-10 mins tops). She then informs me that only the General Manager can apply the refund and to call at 11pm to speak with him. I called back as instructed and voiced my concerns and disgust with the General Manager Brandon, to only be dismissed. He is the most unprofessional manager I have ever encountered. I barley got an apology and the one I did get was short and dismissive. I now understand why the staff is the way they are because they are being lead by someone who is far from caring and professional. I will never stay at this property again and I would suggest the same for you. At least allow me to save you the headache. I hope these comments are used for training and accountability. This property is doing very poorly at upholding IHG standards and should be further investigated.

The entire staff had friendly, professional, disposition. My room was clean with enough towels. The bed and pillows were quite comfortable The breakfast bar was very nice, there was a wide variety of items to choose from. Covid-19 intructions were displayed to remind guests to practice social distancing. I would return to this hotel and recommend it to others.

The staff here was friendly and great. The rest is a mixed bag. The rooms are showing quite a bit of wear, and the housekeeping was... odd. Though I got new towels (or maybe they just refolded my old ones?) and some new soap, they never made the bed. Also, the shower had two bottles of body wash and one of conditioner but no shampoo. In my parents' room, there were some old potato chips and an empty soda bottle in their room when they arrived. Also, their phone did not work at all, and mine had a flashing message light that would not go away (I had to cover it at night). The room smelled a bit musty and always felt slightly damp, too. The bathtubs are patched and really just need replacing, and there are small holes in the blackout curtains. Things like that. We did also use the pool, which was a good temperature (not sure, but it felt like maybe it was heated). We had it to ourselves, but there were only two towels left, and they were more like dishtowel size. Lots of bugs in the pool, too, and people had left clothes out to hang on the pool fences. The pool area had quite a bit of litter around, and the rail at the stairs was loose, but it did also have a handicap chair.

I will try to be as unbiased as possible. It was only 5 days ago that I was in a newly constructed Residence Inn in a major city. Overall, Residence Inn Lafayette Airport was a really good stay. Pros: This place is extremely clean. The cleaning staff goes out of their way to make sure this place is clean from top to bottom. It has that fresh, clean aroma all throughout the property. The entire room was spotless upon arrival. Additionally, the front desk staff were extremely helpful and accommodating. They are very quick to respond to messages sent via the chat function in the Bonvoy app. I regret not getting the name of the agent that checked us in, but she was extremely helpful in suggesting local cuisine. Feezo's is now my new favorite restaurant for chargrilled oysters. Cons: The rooms are really dated and shows plenty of wear and tear. More specifically, the mattress was in pretty bad shape. It had hills and valleys from head to toe and was NOT comfortable. I'm almost certain it's an original mattress from the opening of the property. Same goes for the couch. It was NOT comfortable at all. The pillows and cushions were in very bad shape. Mind you, these items were very clean, but old and worn out. The tv's are also dated. They are really small, probably Gen1 plasma, 24 inches. The channel lineup was impressive, however. I haven't seen that many channels in a hotel in a while. In conclusion, it was a good stay. I was more impressed with the cleanliness than the actual room. Breakfast was ok... food was good, but there was no cheese at all. I haven't decided if I will stay here again in the future as I am accustomed to a more updated hotel atmosphere.

Skye was fantastic and she made a wonderful weekend possible. She went the extra mile helping us get a room. She is a definite ASSET to the Laquita team! So kind, so friendly, so, incredible. The housekeeping staff are VERY hardworking and willing to help with anything you need. The rooms are immaculate and the grounds were neat and trimmed. Pet friendly is music to my ears and they even had treats for our pups. You can’t ask for a better spot to cozy up with their soft beds and great lobby area.perfect location and will be going back again and again! You WONT be disappointed!!

Nice and clean got to do laundry whenever! Nice staff and rooms!