Hyatt Place Glendale/Los Angeles

Friendly people great location walking distance to a shopping center and restaurant. I will definitely come back to this hotel we had a great view

I liked that it was near stores and restaurants. The hotel had a heated outdoor pool, and even though it was cold out we were able to enjoy it. The breakfast buffet was great considering it was included. Loved the seating available in the lobby. We used it when we ordered in and would play a few card games together.

I booked this trip on behalf of my mother. This was a trip with her sisters that was planned out for a while. Friendly advice: Check your perks before booking. Parking is very expensive! Here is the reason why I would not recommend this hotel. I got a call from my mother in the evening after her interaction with the night manager. As much as I want to mention the name, I do not want to draw a target on their back so I will be respectful of that. My mother and her sister after getting ready on the morning of 02/21/23 asked housekeeping to clean their room as they removed the "do not disturb" since they were getting ready and did not want to be bothered. Housekeeping was right next door so they were confident leaving the hotel for the day. After returning in the evening, they walked in and realized the room was NOT cleaned and everything was left including trash and dirty towels. They went downstairs to speak to the evening/night manager and they were told that there was nothing that could be done. The cleaning staff was gone for the day. They asked why their request was ignored and instead of being compassionate, the manager started speaking to them as if they were children and said things like "That's it, we cannot do anything and walked away in a super aggressive manner" To speak to your guests this way is not okay! I called and spoke to a nice gentleman, he apologized on the evening manager's behalf. I cannot continue as I'm limited.