Guest User
August 16, 2023
The room is good, the hotel environment is very good, the design style is a fusion of Japanese and modern. The breakfast buffet is not amazing, but there are some special menus, which are also pretty good. It is recommended to try the dishes on the menu.
But there are two problems: 1. When I booked the hotel, I booked it directly on Ctrip. Later, I found that there was a big difference between the price on Ctrip and the price provided by other websites. After negotiating with Ctrip, Ctrip agreed to compensate me for the price difference (subsequent charge After Ctrip compensates for the price difference, I will add) Ctrip also admits that it is a problem with the price provided by their Japanese agent. I hope that Ctrip can find a better Japanese agent and provide more competitive prices for Ctrip members.
2. The hotel's default mattress is the soft one that European and American tourists like, which is not suitable for our family. On the first night at 2 o'clock in the middle of the night, my wife woke up with a backache. It was quite late later, and in order not to disturb my child and I, she slept on the floor that night. Communicated with the hotel and changed to a harder mattress the next day. At breakfast on the last day, I met the general manager in the restaurant. She asked about our hotel situation. We told her about the mattress. Under her leadership, we finally got a solution.
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