Kunming HNA Flight Hotel Reviews

check in was quick and they really do have a free shuttle every 30mins which takes about 15mins. Room is big and clean if a bit run-down. Hotel is in some semi-security area infested with officials who will stop you walking around. There is one poorish restaurant outside and quite hard to reach, suitable for committed smoking carnivores. The whole hotel smells of stale tobacco. There are soulless vending machines rather than any functioning restnt. One night only please. Its about 4km from the airport i think you could not walk. Chinese only language

Very nice rooms and very clean.

good。

The room is quite clean, the bathroom is separated into wet and dry areas. There is also free pick-up service. Pick-up is at B2-C07.

The environment is nice, clean and close to the airport. I will stay in this hotel next time.

The room was renovated a while ago, the facilities are old, the hygiene is OK, but the sound insulation is not very good, the noise in the corridor is a bit noisy, free airport pick-up service is provided.

The hotel is relatively old, but the room facilities are OK, the shower is hot, there is almost no plane takeoff and landing at night, which does not affect sleep, the breakfast is quite rich, and there is airport pick-up service, which is quite convenient.

I have been using Ctrip for more than 10 years and have stayed in countless hotels of all sizes. This is the first time I give a bad review. There are many overnight hotels near Kunming Airport. I chose this HNA Flight Hotel because of the HNA sign and distance. As a result, a series of unacceptable problems occurred: First, the late flight pick-up, from the time we got off the plane to the designated parking lot C07 on the B2 floor according to the hotel's requirements to the time 6 people and luggage checked in at the front desk, it took 1 hour and 5 minutes. The hotel was informed of the number of people and luggage in advance, and only a small car was sent. The old driver led the new driver and two other people shared the car. The family and luggage were taken away in batches. The 70-year-old man stood outside for a whole hour, and the staff did not apologize or explain anything. Everything seemed to be the result of our own choice. When I was waiting to check in, I heard the front desk staff discussing my doubts. I will not repeat the original words here. The hotel management can adjust the surveillance. The breakfast on the second day was even more bizarre. Clearly, each room had purchased two breakfasts. The old man got up early to eat but was stopped outside by the restaurant staff. They said that the restaurant did not accept individual guests, and the noise was very loud and disturbed us. The old man had no choice but to go out to eat by himself. I got up half an hour later and learned about the situation. The restaurant asked me to find the front desk, and the front desk asked me to find the restaurant. I dragged my injured body back several times within a few dozen meters. Later, the manager talked to me and refunded the breakfast of 40 yuan*2=80 per day (the actual price difference was 483-193*2=97). The car to the airport also arrived, so I drank a bowl of porridge and set off with a belly full of grievances and helplessness. It can be said to be the worst stay experience, no doubt about it.

The environment of this hotel is very good. It is just over three kilometers next to the airport. The hotel is tall and spacious. The room is very spacious. It is quite comfortable to stay in. The bed and bedding are very soft. I like this room very much.

The hotel is a bit old, but it is still very convenient from the airport. There are not many places to eat around. You can choose to order takeout if you are going with one or two people. If there are many people, it is better to take a taxi to a farther place.

Facilities: Very complete, very good, and very close to the airport Hygiene: Very clean and bright Environment: Very good, giving people a very comfortable feeling Service: Very good. Free airport pick-up and drop-off. Very convenient for flying and other things.

The room was large and clean, with a small refrigerator in the room. Breakfast is also very rich, including desserts, boiled noodles and noodles, fruits, omelettes, boiled eggs, vegetable salads, yogurt, cold dishes, hot dishes and various porridges, drinks, fried rice and fried dough sticks, bread, milk and brewed drinks. Cereals etc. The environment is also good, the staff are responsive to all requests, the service is very good, the airport pick-up and drop-off are timely, and the price-performance ratio is very high. You can have lunch or dinner in the hotel restaurant. There are also a variety of takeaways, which is very convenient.

A very, very angry experience! ! ! I was left in the cold wind at the airport waiting for the bus for almost 50 minutes. With trust and expectation in HNA, I experienced a very speechless accommodation experience. A family of three took the high-speed rail station airport bus to the airport. At 22:35, we had already seen the Changshui Airport Passenger Terminal. We called the hotel pick-up service and asked them to pick us up. We were told to wait for the bus at Gate 3 on the departure floor of the airport. All hotels We were picked up here. I am a local from Yunnan working in other provinces, and I have taken buses from hotels near the airport here many times. Everyone is familiar with the route. A family of three waited at the gate of Changshui Airport for more than ten minutes. The child wanted to pee but was afraid that the bus would arrive and did not dare to say it. By 22:55, it was already 20 minutes before the car appoin**ent, so I called again to ask if a car had been dispatched. The other party replied that the driver had already left, and he quickly let the child go into the airport to use the toilet. 23:12 I have been waiting for 40 minutes (8 minutes from hotel navigation to the departure floor of the airport) and asked why I haven’t come yet. The other person said why didn’t you contact the master? Firstly, I don’t have your driver’s contact information, and secondly, it should be the hotel’s expressway driver who should contact me, right? To put it another way, even if I contact the master, I should give me his phone number so that I can contact him, right? The other party was speechless by my question and made an excuse: Didn't you just get off the expressway exit? The driver has been waiting for you. I said, if I hadn’t arrived at Gate 3, why would I rush you at 22:55? The other party knew that he was in the wrong and promised to let the master leave immediately. I asked if he could arrive in ten minutes. If not, I could take a taxi myself (eight minutes is enough to navigate from the hotel to the airport at night, just to see if he really made arrangements). As expected, the other party kept saying they couldn't guarantee arrival within ten minutes, citing force majeure or emergencies. I asked if I could give a specific time, but kept finding various reasons to say I was unsure. At this time, the family of three had been waiting in the cold wind at the entrance of the airport for more than 40 minutes. The child was coughing and shivering from the cold, so they asked the mother and daughter to wait inside the airport. Over and over again, they lost trust and patience and decided to take a taxi. The master drove to the hotel in five minutes (payment record as proof) After returning to Kunming for many years, I have stayed in very expensive hotels near Kunming Airport, and also in cheap hotels in urban villages. Even in hotels that are very shabby and have outsourced pick-up and drop-off, there is no such problem at the pick-up and drop-off station. Even in a large enterprise like HNA fall. Is it because the hotel pick-up is outsourced? Is there a problem with my language expression or is there a problem with the dispatcher’s understanding? The four phone calls to urge the pick-up should be clear, right? ! As of the comment deadline, no explanation has been given. When we checked in at the hotel, the guy at the front desk was very polite and had a good attitude. He also upgraded the room type. The only difference between the ordinary double bed room and the business double bed room was that there was an extra recliner. For people like us who arrived at 12 o'clock, For people who have to catch a flight the day after checking in, there is actually not much difference. Many people will book ordinary king-bed rooms. After the hotel upgrades, the ordinary double-bed room orders will be vacant, and new people will book them. This is also a normal operation. The child started to cough and feel uncomfortable just after he checked in, so he immediately sent Xiao Bupleurum over. The hotel only had two bottles of mineral water, which was not enough. I called customer service but didn't answer the phone and went to the first floor to buy some. Most of the teller machines were filled with drinks. Fortunately, I met the guy at the front desk again, who kindly took me to a very hidden cabinet to buy mineral water. Give me a thumbs up 👍. The family was exhausted from all the hard work, the lights in the room were very dim, and it was understandable that the highway near the airport and the noise of planes were noisy. When I woke up the next morning, I found stains from an unknown liquid on the bed. It was obvious that the sheets had not been washed very clean, which really made me very depressed.

Passing through Kunming, I booked this transit hotel for an elderly person, which offers free airport drop-off service. The hotel is clean and sanitary, very close to the airport, but not too noisy. I will stay here again next time I pass through Kunming.