Pavilion Embassy Suites KL by Perfect Host

cannot Complaint! This is one of the best Keep up the good work

Got a fantastic room rate and tried out for one night. Spacious room, comfortable, offers a good stay for a big family or group of friends who would want to dine in, do laundry n chat. TV has no network, so please find your own entertainment. Free parking for one car per room. Will go again when a room to stay for 3 nights at a very affordable rate is needed, to have more spending power on meals and shopping at malls.

We stayed at the 2 bedroom suite. It was good size and security was good. Will go back again.

Good location, but do take care of your belongings. Stranger swipe card and come in my room and run away. The management office checked CCTV but finds no answer.

Abit far from the main shopping area and rude/inconvenient treatment of hotel/airbnb guests staying here by security but still pleasant stay for the size of 2 bedrooms unit.

The facilities are okay, and the room is spacious. However, the service is almost non-existent. The host said that since cleaning is done every two days, and we were staying for three nights, there would be no cleaning or linen replacement during our stay. The beautiful front desk lobby shown in the pictures does not belong to this hotel; it is the lobby for the entire building, and they ask guests not to linger there to avoid complaints from local residents. Their service desk is in a small room in the third-floor parking garage. Upon check-in, the security guard wouldn’t let us in, saying we had to reach the host by phone first. We waited outside the gate for half an hour before entering the hotel, and then waited another half an hour in the lobby before finding out that their service desk was actually in the garage. When checking out, there was no one in the small garage room, and the host could only be contacted via WhatsApp. Since we didn’t have WhatsApp, we couldn’t reach him. We politely asked the security guard to help contact the host, but he replied, "It’s not my job." We eventually got help from a passing local resident to contact the host. Also, their working hours are from 8:00 AM to 7:00 PM, and outside of this time, they are off-duty. When checking out, they didn’t return the deposit until we asked for it, claiming they had forgotten, but we strongly suspect it was intentional.

The room was clean and nice, it has 2 rooms, 1 single room and 1 masterbed room (w/ it’s own toilet).

Is a convenient location. Nice unit. Just the cleanliness can be improved .

Nice service, lack at tool for cooking and gabage bin, services sometime also lazy to cleaning let the floor sticky