AVA SEA Resort Krabi

The staff provide excellent and sincere service. The hotel is in a prime location, very close to Ao Nang, a 7-Eleven, and the pier for boats heading to Railay.

There is a hygiene and cleanliness problem. 1. Our room had a strong musty/sewage smell, especially from the bathroom. The stench was unbearable. 2. We informed the hotel, but receptionist was hesitant to offer us a new room. Eventually they offered a room change after we raised the issue to Trip.com 3. New room had no smell, but overall cleanliness was still below standard 4. Swimming pool had a visible oily layer on the surface (Filtration pump did not seem to be running) 5. Sofa was visibly dirty 6. Slippers provided appeared used and not fresh. There are still dust and hair on the slippers. 7. The fresh towels had hair still on them and they smell funky 8. Housekeeping did not refill body soap. I had to mention this to the front desk twice before they came with the body soap. 9. Bedsheets had holes. On the first night I had requested for refund, but hotel declined as no manager was on-site, so Trip.com offered roughly~4000 coins as compensation to continue the stay. **Overall:** Location was good, and they had lots of good food near the area. However the general cleanliness and maintenance of the property were disappointing. Would not recommend if hygiene is a priority and it was not a comfortable stay. Trip.com was responsive to the chat when i was giving them the feedback in trying to get a replacement room so I appreciated that.

Great location, lovely staff at the hotel and restaurant, food was excellent, we booked the phi phi island boat tour with the hotel,

I had an amazing stay at AVA SEA Resort Krabi. Everything was perfect from the moment I arrived. The hotel is very clean, the location is excellent and close to everything, and the staff are incredibly friendly and helpful. The service was top-notch and made me feel very comfortable throughout my stay. The facilities are great, and the overall atmosphere is relaxing and enjoyable. I highly recommend this hotel, especially for couples. I will definitely come back again!

Good view , good service from the hotel staff and helpful, I love the place ♥️

Nice hotel, decent rooms, pool had enough sun beds. However gym is outdated! So close to beach and everything is at your door step Street noise can be loud

Good location. Few minutes walk to Ao Nang beach. 7-eleven is just right at the front. Great staff service. Since check-in through to check-out. Everyone was helpful and serving happy smiles. At check-out, Khun Bow(at our check-out) also helped recommend some restaurants.