Palazzo Lakeside Hotel

Terrible customer service. Would rather stay on a park bench

Terrible terrible terrible the only thing nice was the rooms. Wasn't worth it if u oversleep past checkout only to be waken by sheriff's department don't.come.hwre I'd you cherish your freedom.

Alanis in food service was most helpful!

This hotel experience was great. No issues checking in. The process was very quick and easy. No issues with our service animal. Free breakfast. Couldn't ask for more

Nidia in food service was most helpful !

Everything was perfect, except the water.

We flew in town for my Grandmother’s funeral on March 8, 2024, and selected this hotel via ******* based on its proximity to the funeral home. We’re a family of five with two children and an infant. We selected a room with a king-sized bed, pull out sofa, and requested a pack & play. The mattress included in the sofa was so disgusting (stained with either blood or vomit,) that my teen son opted to just sleep on the closed sofa with sheets. Our bathtub was designed in a way in which there was only one sliding door which wasn’t the one close to the faucet. This makes it impossible to bathe a small child unless you’re literally in the tub with them. Although we checked in late, there was only one washcloth and two towels in the bathroom (we called the front desk and they were accommodating, and came promptly with extra.) Our sink was stopped up so we had to remove the stopper. There were sample sized body washes, shampoo, and conditioner, and no toothpaste. (There’s a vending machine in the lobby with toothpaste.) Room has a Nespresso machine, but no microwave, and the mini fridge was barely cold. The one thing I’ll say was impressive was the breakfast menu. We went early, at 7am. There was fresh pineapple, cantaloupe, and orange slices, muffins, toast, waffles, sausage, etc.) We won’t ever book a stay here again, and I’m glad we only had to spend one night.

The hotel needs fixing and upgrading. The door to the room this time was broken (looked like someone slammed it open and they did a very bad job of fixing it) Removing the rug in the hallways will definitely help since it smells and stained. Maybe an extra elevator? Breakfast needs a bit more work, less frozen, more actual eggs and sausage. Oatmeal is always great - extra toppings would be great. The juices are horrible - it’s like Tampico. Not like Tropicana juices. (These are examples of products, not required but in my opinion are better than what they are currently serving) Overall, the rate of this hotel should be no more than $100 a night. But for some reason is over $200 a night. Sheets need to be washed in CLOROX! Some oxiclean something! If you stay here, bring your own cleaning supplies, sheets and pillows. You’ll thank me later!