Verified traveler
May 13, 2024
I travel frequently for work and have stayed at this hotel plenty of times. On this last trip, I had booked a 2 night stay, was checked in, left for work in the morning and when I came back to the hotel after work at night, I got to my room and my door card didn’t work. I went down to the main desk and the lady fixed my card so I went back up to my room and was able to get in, only to find there was somebody else now staying (sleeping on the bed) in my room. They had checked somebody else into the room I was staying in and paid for. Thank god the person was sleeping and I was able to run out of the room without them waking. I went back down to the lobby now a second time and told the same lady what just happened. She explained to me that “my room was changed” and I was now assigned to a different room. Luckily when I left for work that morning, I took all my belongings with me. What if I had left any of my belongings in the room? Long story short, I am beyond sketched out and will never be staying at this hotel ever again. The most awkward, bizarre experience ever. Do not recommend.