The Westin Istanbul Nisantasi

The staff were amazing the rooms are clean and neat. Breakfast needs to be a bit upgraded for the price offered. Otherwise all good and amazing staff and location

The room booked from Trip.com was on the 2nd lowest floor and next to the school playground which was extremly noisy. Moreover, the restaurant on the 1st floor had celebration event which was last till 11pm for consecutive 3days. I was trying to ask for room change but was told "fully booked" actually all types of room were available. Location is good, Facilities are new but the service was horrible. It was nightmare choosing Westin Istanbul.

Great location and stuff Really thanks to the front desk (Burak)

The hotel is great in location, cleanliness, but I had an incident where the room cleaner stole a fine sunglass from the room, where we discovered that after room service (the glasses was old and we didn't give that attention and we don’t want to ruin our enjoyable trip to Turkey). I sent a private complaint email to the hotel reservation after I left the hotel as I didn't want to raise the issue at checkout, just wanted to highlight this issue to hotel management to avoid such indecent in the future with other guests. But unfortunately I didn't get any reply on my email, which I coincide unprofessional from a reputed name like the Westin, that’s why I mentioned it on this website.

Unbelievably terrible. The space, room and service are intolerable. We asked for the service but no response. The room is very noisy and cannot fall asleep. The sink is damaged and the water is smelly. We went to the restaurant but no one is coming to serve. The food is cold and bad.

My stay at The Westin Istanbul was a nice experience, marked by exceptional service and remarkable hospitality. From the moment I arrived, I was impressed by the warm and professional welcome extended by Busra Gunaydin, Ugur Mustafa, and their outstanding team. The highlight of my stay was undoubtedly the breakfast spread. We were treated to an extensive and delicious array of options that catered to all tastes and preferences. The variety and quality of the dishes were truly impressive, featuring fresh and flavorful ingredients. Whether you prefer a hearty breakfast or a light start to your day, the spread at The Westin Istanbul is sure to exceed your expectations. Busra Gunaydin, Ugur Mustafa, and their team demonstrated the highest level of service throughout my stay. Their dedication to ensuring a pleasant and comfortable experience for every guest is evident in their attentiveness, friendliness, and willingness to go above and beyond. They anticipated my needs and provided personalized service that made me feel genuinely valued and cared for. The hotel itself is a perfect blend of modern luxury and comfort. The rooms are spacious, well-appointed, and offer stunning views of the city. I highly recommend The Westin Istanbul to anyone seeking an outstanding hospitality experience in this vibrant city. I look forward to my next visit!