Best Western Surf City

The place was good and the staff is very friendly. It is very near Huntington Beach and they have a lot of shops and restaurant there. Likely recommended.

Room size, microwave and fridge were wonderful surprises upon arrival. Pool was cold and room cleaning was very ok (they forgot to make our beds one of the days, but at least we had clean towels). Breakfast was marvelous. Lovely staff and very helpful in keeping our bags until we could check in.

A very clean hotel that was conveniently located to the beach and eateries. The full breakfast was outstanding.

I always take my shampoo and conditioner but I forgot it this time and at the hotel the bottles were empty I never use them but this time they I need them was none

I stay in a hotel at least once a month and I would say this visit was probably one of the most disappointing that I have had in recent years. Check in associate was not very personable, and very hard to hear. He asked me to show them a copy of my email registration and my travel itinerary number from my reservation. All fine, but generally not anything im asked to provide at check in, after I've already provided my ID. My friends and I live an hour apart from each other and this trip was planned for us to get together in person. We selected this hotel in particular because it had a hot tub and in close proximity to our dinner and comedy club reservations at 630pm. We planned to enjoy the hot tub for 2 hours before dinner. Upon arrival we were told the pool area was closed because it had rained in the morning and the wet ground was a slipping hazard. It was not actively raining at the time. When my friends checked in and also expressed concern about the pool are being closed, they were told very rudely that their 2 options were to check out and leave or to go back to their room. Who ever decided to put tile in the pool area is in the wrong business. Is the ground not wet when people are swimming? Never mind the same tile surrounds the entire property making the entire 1st floor a slipping hazard. While the rooms are recently updated, I wouldn't return due to the confusing pool usage policy and the rudeness of the staff. 3 local hotels had their hot tubs open.

We picked this hotels' location so that we could be very close to family that we were visiting in Huntington Beach. When we first checked in, we were given a room that was in a dark hallway and the window looked out to the only elevator on the property. When I told them this was NOT acceptable and that I didn't want a room that looked into a dark hallway, they did their best to find another room - even tho the hotel was maybe 1/4 full! After 10 minutes, with sighs and deep breaths searching, I got a room on the 2nd floor looking outside - this was after I turned down another room. There wasn't a place to put your bags or suitcases other than on he floor. There was no coffee table in front of the sofa so take-out food and/or drinks had to go on the floor also. I was told they had a nice breakfast but never wanted to try it.The only reason we stayed here was the 4.8 rating, which I now question. I could tell they were in the process of some renovations but our room was not acceptable.

The bed was very uncomfortable. It says no smoking yet I had to walk past an individual smoking near more door.

Our room was newly renovated and really well done. Clean. Good value for the price. The mattresses were a little soft for my preference but very comfy. The only thing I would change is the fan in the bathroom goes on with the light - a big no for me. And its on a motion sensor which is needless and silly. it just gets in the way. Further, a neighbor's bathroom fan went on at about 5 AM on 1/1/2024 and I waited for it to stop -worrying if I would not get back to sleep. It finally did, and so did I. But there are nice touches - the bathroom had one of those real and very effective double shower curtains, plus a vertical extender for the shower head to accommodate tall people, another peeve of mine. Overall a good stay and we will go back when headed to HB.