Villas Caracol

As I sit in a new place on Isla Mujeres, I am almost in tears, and I wish I were back at Villas Caracol. I don't want to write a good review; I want to keep it a secret, but that's unfair. We travel a lot, and this hotel is unique in so many ways. The staff, food, rooms, pool, and beach are excellent! A special shout-out to Benjamin, but honestly, everyone was great. I am just bad with names. The food was AMAZING—everything was TAKE ME BACK. We will see you next year :)

Villas Caracol is a lovely property up towards the end of the beach where the sandbar starts and one can begin their walk/ wade up to near mosquito beach where there are uninterrupted views of shallow crystal clear waters, white sand and mangroves. My wife and I loved the hotels position on the beach and preferred it to the part of the beach closer to town where it was often busier. The hotel itself is very well maintained and beautifully set with lots of mature palm trees and planting. It feels intimate, cosy and safe. The room and bathroom was very comfortable and spacious with a big TV with access to Netflix etc if you ever wanted it. The Staff at the hotel are so friendly and attentive and made you feel very at home. The breakfast is included with a wide range of options that we really enjoyed. In general the food at the hotel is great. A highlight being the whole cooked catch of the day fish that we saw the fishermen deliver straight from his boat on the beach. The only thing we had that wasn’t good was a beef taco where the beef was very dry and tough. The cocktails were fantastic and the staff went above and beyond to make them just how you like it. Also it was lovely to be served on the beach in real glassware, rather than plastic like some other beach clubs on the island. The beach club is much smaller than other hotels with the ocean sometimes (depending on tide) coming right up to your sun lounger by the end of the day. Which we actually quite liked. It was a bonus that the facilities were exclusively for the hotel guests, of which there aren’t a huge amount. Now one thing that you should be aware of is that sections of the beach do get quite a lot of sea**** floating up. Villa Caracol and its surrounding hotels do a very good job of maintaining their beach every morning but some hotels further down the beach did seem to let it gather and it wasn’t particularly pleasant. It’s let’s out a slight sulphur smell. It seemed to change daily and their had been a big storm the days before our arrival which might have exacerbated the situation. However within a day you don’t pay too much attention to it. However it is a slightly unfortunate problem because without it the beach/ sand/ water would be absolutely perfect, 10/10. On some days it was. Also if you walk up the sandbar in the direction of mosquito beach (the beach around the headland is actually a nature reserve and off limits) you reach a completely perfect and unspoilt (yet unserviced - so bring drinks etc with you) beach where there is no sea**** to be seen. We had a great boat trip with VIP Holbox. (Just keep an eye on the weather for the duration of the stay as the wind picked up towards the end of our trip and we could only do a limited boat trip as we left it late to book not considering the predicted conditions) We loved Holbox, we thought it had a perfect balance between a laid back and also a refined vibe. You could dress up and have a fancy dinner but also go and sit barefo

Always a great time the hotel is located right in the beach. Beautiful scenery and amazing food. The staff and service were all on point. This is our third time here. New Year’s party was amazing. DJ Alma was the highlight of the New Year’s party. Amazing time

Great experience from all aspects! 1. Location: a bit further away from the crowded areas --＞ beach not crowded at all... makes a big difference at sunset time as can experience the full magic of the moment 2. Hotel premises: very clean and well equipped. Room had its own little terrace with view on swimming pool and surrounding vegetation. 3. Food & drinks: great quality and for relatively decent prices. Lots of offering in the breakfast menu... hard to choose! 4. Staff & hotel crew: very friendly, available and coming up with some nice gestures incl small gifts in the room & sparkling wine offered to enjoy sunset

Perfection. This place is so special, I'm so happy that we were fortunate enough to stay there! The staff members were on top of it, so kind and sweet. A special thank you to Benjamin for all your information and knowledge! The breakfast are just delicious, and are a perfect way to start your day exploring this beautiful island. We loved the details throughout, everything is immaculate and handmade. Thank you so much for such beautiful memories, we will be back!

The most amazing hotel , perfect location, helpful, friendly staff and very well maintained. The hotel does not disappoint ! I would highly recommend and would definitely go back. Absolutely fantastic hotel. The breakfast was out of this world and nothing was too much trouble.

Everything from check in to check out was excellent. We especially appreciate the kindness of the staff. Rooms were very clean. Loved the little desserts left in our refrigerator each night. And the breakfast which are included delicious. Lastly, one of my favorite aspects is how close we were to the beach and the pool. Beach is well maintained!

This was our second time staying at Villas Caracol and we enjoyed it as much as the first time two years ago! So glad we came back. The rooms and entire property are pretty luxurious- to my knowledge, some of the newer on the island (6 years old I think). The staff is fantastic. They’re great about communicating via what’s app and email. Great location. Awesome pool. Excellent food - all meals, including the “included breakfast” which allows you to order any main dish from the menu! Great place for families - we traveled with 3 and 5 YO and then came back when they were 5 and 7. Restaurant has sand in part of it so kids can play while you wait/after eating. Only complaint is the pool this time was really cloudy. Otherwise, whole experience was amazing again. You won’t regret staying here.

We loved our stay at Villas Caracol. Everything was incredibly clean and well cared for. The beach was well-groomed each morning and they cleared away the sargassum much better than the other hotels on the beach. We enjoyed the beach chairs and the pool. Breakfast was one of our favorite parts of the trip, there was an extensive menu and everything we all tried was delicious. The service was attentive and kind. The location is great. We liked being away from the noise of downtown but were able to walk 15 min to get there.