Ahaohao.
December 16, 2023
It was quite an outrageous stay. The first time I was assigned a room with my card, it was a room that had not been cleaned. I wondered if I had been assigned the wrong room, so I went down to ask the front desk. The first reaction from the front desk was not to apologize, but to say something to myself. He said something eloquently: The waiter said she had cleaned it. I'm speechless! I asked him: Don’t the rooms you finished doing need to be inspected? The front desk told me that the ward rounds were off today, so I asked again: If the ward rounds are off, what are your store managers and assistants doing? He said that the store manager and assistant were busy with their affairs. This shows how irresponsible the management of this store is, and it is not surprising that such outrageous things happened because of this irresponsible work attitude.
There are pictures to prove it: the messy first room, the messy clothes hangers in the second room, the unplugged TV, the front desk who has not apologized for his mistakes, the pump head in the room that cannot pump out the shower gel, everything has been done The hardware is full of scale and the bathroom glass is yellowed with urine stains...
I hope this review will not be used as a basis for the management to punish the room attendant. After all, such a serious problem is not only the waiter's problem, she is only the final executor of the upper management. The one who should really take responsibility for this They are the so-called managers who do nothing to solve the problem and are slack in management!
In short: I will never choose the Super 8 brand again, nor will I choose this store again. The bottom-line breakthrough in brand management and quality management has broken my bottom-line understanding of the hotel industry!
Original TextTranslation provided by Google