City West Tourist Hotel (West Lake Hubin Branch)

City West Tourist Hotel (West Lake Hubin Branch) Reviews

City West Tourist Hotel (West Lake Hubin Branch)

4th Floor, No. 429-455, Yan'an Road, Hangzhou, ChinaView Hotel Details
City West Tourist Hotel (West Lake Hubin Branch)
City West Tourist Hotel (West Lake Hubin Branch)City West Tourist Hotel (West Lake Hubin Branch)City West Tourist Hotel (West Lake Hubin Branch)
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City West Tourist Hotel (West Lake Hubin Branch) Guest Reviews

4.8/5
Amazing
589 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(589)
Positive reviews(585)
Reviews with photos/video(210)
Easy to get around(120)
Friendly front desk staff(111)
Delicious breakfast(104)
Close to metro(84)
Convenient for shopping(63)
Perfect for kids(46)
Nice toiletries(14)
Delicious buffet(10)
Negative reviews(4)
HT (AIC Footprints)
Guestroom (Double bed)
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The first step in the hotel we are very happy and amazed us. From the amenities and hotel staff were very helpful, we felt like home. Location is very spot on and near fhe Weet Lake, Wulin Market and the winning point is near the metro. We will definitely come back to stay when we come to Hangzhou. . 小周 wa the one attended to us and very helpful and cooperative. Tq so much.
Anonymous User
Guestroom (Double bed)
Stayed in May 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on May 22, 2024
Very new and clean hotel. Superb location with 7/11 below, boutique bars, hair salon and famous night market just 5mins walk away. Hotel staffs were extremely nice and helpful. Front desk and housekeepers were always friendly and polite.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Guest User
Guestroom (Double Bed)
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 24, 2024
Very clean and good services, nice and unique design and so comfortable. Staff are very friendly and helpful. Location is very convenient too. Will definitely recommend this hotel to friends who going to Hangzhou.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Guest User
Guestroom (Double bed)
Stayed in May 2024
Friends
4 review
5.0/5
Outstanding
Posted on May 15, 2024
Clean and very comfort. The receptionist 小张 is very friendly and helpful. The hotel breakfast buffet is rich. Highly recommended.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Anonymous User
Family Room (Tatami)
Stayed in Apr 2024
Family
16 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Great location near the Wulin night market and several shopping streets, hotel was clean and comfortable, staff was helpful
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
kayleensy
Family Room
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel was great! Staff was super friendly and helpful. Close proximity to Fenqi station (2 min walk) and Wulin Night Market (10 min walk). Hotel breakfast spread was pretty good too with a varied selection of Chinese food and selected Western food.
Response from Property: Dear Guest, thank you for choosingCity West Tourist Hotel (West Lake Hubin Branch), we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.
YJ
Guestroom (Double Bed)
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 3, 2024
Hotel is very new. Everything are all in very good condition. Location is fantastic. Close to the night market but at the same time quiet. Love how the hotel incorporated technologies into the entire room. From lights to curtains to television. Service was 100% top notch. Washed my clothes and staff went the extra miles to help me dry it when doing housekeeping. Super thankful for that. My friend and I are super wow-ed by the hotel. There’s even a pantry area where you can get coffee/tea if you required other than the mini bar (drinks are free during our stay) in the room. Totally recommend to book and stay here. 很新的酒店,服务一流。因为洗了衣服挂在厕所里, 客房服务员在打理房间时还帮我把衣服整齐的放回衣架。 地理位置很赞, 地铁站就在出口出来就是酒店门口。 靠近武林夜市,步行就能到。推荐入住。
Response from Property: Dear Guest, thank you for choosingCity West Tourist Hotel (West Lake Hubin Branch), we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.
JeffreyONG
Guestroom (Double bed)
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Nice environment, nice location. Super recommend and thanks the receptionist Ms. Xiao Fan assistance.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Hi there!
Guestroom (2 Beds)
Stayed in Mar 2024
Friends
12 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Hotel is located at a very convenient location, walkable to West Lake and Night market! Amenities provided is also very complete! Lots of variety to choose from during breakfast. We met several helpful staff and would like to thank and complement Ms Zhangqinglu for assisting us in many ways!
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
leoleung@hongkong
Guestroom (2 Beds)
Stayed in May 2024
Friends
11 review
5.0/5
Outstanding
Posted on May 20, 2024
A new Hotel is located just a short 2-minute stroll from MTR station. Moreover, it is within walking distance of several remarkable spectacular places, and top ranked restaurants.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Pei Wen Ong
Family Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 13, 2024
Super love this hotel. Location is good, service is good and room is new. Gave some free drinks in the room and can do laundry for free. Will definitely stay there again. My girl loves the bunk bed.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Seksan
Family Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 31, 2024
Located in the center of the city, very close to the metro. Good breakfast and nice room.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Doreen Tang
Family Room
Stayed in Apr 2024
Family
5 review
4.7/5
Amazing
Posted on Apr 19, 2024
Clean and spacious for 3 of us in the room. The front desk was also very helpful in giving us tips about traffic jam since we arrived on a weekend.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Couples
10 review
4.2/5
Very Good
Posted on Apr 6, 2024
We enjoyed our stay here. The rooms are very clean and modern. And I mean 'modern' . You tapped your foot against the bottom of the toilet seat to flush ; the toilet seat is heated . The curtains are electrically operated. The location us great , about 10 mim walk to the Wwlest Lake, 5 minutes to the lively Woo Lin night market. The reception staff are extremely friendly and helpful. One young lady Fan Tian Qi was particularly helpful. She helped us qith all sorts of direction and advice. The hotel is also next door to a metro station Do be aware that the hotel is really ' a hotel in a hotel '. This hotel occupies only the 4th floor of the Zhejiang hotel. But they share all the facilities. Breakfast was very good. With the main focus on chinewe food. Bu there your omelette, sausages , ocassionaly chicken nuggets Hotel to be recommeded
Response from Property: Dear Guest, thank you for choosingCity West Tourist Hotel (West Lake Hubin Branch), we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.
EE LENG
Family Room
Stayed in Feb 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 25, 2024
Great location with train stations down to the hotel. Various of breakfast are great for me. Especially great help from reception 小张to assist us on check in and out. Brief every details of hotel to us. Thank so much. And concierge 小李help us contact our driver pick up using his own phone due to our phone line unable to use. Really thanks your help.
Response from Property: Dear Guests:We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again ~