Guest User
June 1, 2024
Important things to say three times: The staff with master keys in this hotel are thieves!!!
This hotel has a weird rule that breakfast must be booked. We made an appointment to have breakfast at the restaurant at 8:20, because we would check out after breakfast. We packed our luggage and went to the restaurant with only the room key. We did not bring a small bag with us (usually we carry it with us) which contained my passport and wallet... There was not much cash in the wallet, more than 30,000. I clearly remember that there were 2 10,000 bills, 1 5,000 bills, and 6 1,000 bills...
After dinner, we checked out and went to the station, because we took the train to Osaka and could not use Suica cards You have to buy tickets on site and the ticket price is not cheap, 25,800 yen for two people. When buying tickets, I found that there was only 21,000 yen in my wallet, not enough to buy tickets, so I had to swipe my card...
How did I check on the train and find that a 10,000 yen bill was missing? After reviewing, I found that there was only 30 minutes for breakfast. My bag was on the coffee table at the entrance of the room. We went to have breakfast at 8:20. We were confirmed to be in the restaurant for 30 minutes. Employees with master keys can enter the room. Generally, petty thieves dare not steal wallets or steal too much money. They will take one or two bills. I am really sorry to the thief. I don’t have that much cash. There are only two 10,000 bills, so I can only take one! ! ! If I didn’t have enough money to buy train tickets, I might not have found it! ! ! !
Although the money is not much, stealing is stealing. In particular, I found a comment in September 2023, in which the friend lost 100,000 yuan in cash. We also lived in a high-rise Japanese-style room... This hotel has inconvenient transportation, average service and hygiene, and even lost money, which made me re-evaluate my travel in Japan... Follow-up: The next morning, I contacted the hotel by phone to explain the situation. The hotel promised to investigate and reply later. There was no news until the afternoon. At 7 pm, they replied to the email: They only emphasized that the master key was kept at the front desk during our breakfast time, and said that if we want to enter the room, only we have the key! It makes people feel speechless! Is there only one master key? ! So I replied to the email: asking if the hotel can investigate the surveillance in the corridor. It took a total of half an hour, and there was no reply from the hotel since then!
Another day: Ctrip platform continued to communicate with the hotel, and the reply I got was that the hotel did not have surveillance, and expressed that surveillance was private and could not be viewed (so I think there must be surveillance, but it was not checked or the problem was not reported). In the end, the matter was left unresolved by the hotel!
In addition, Ctrip platform actively assisted in communication and did its best. Thank you very much!
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