Anonymous User
July 17, 2022
The service at the front desk is very worrying. On the second day of renewal, Ctrip gave me a free upgrade. The front desk refused to acknowledge it and said that it must be given a five-star rating. The gift from Ctrip did not count. I had to ask Ctrip myself.
On the third day, the aunt who went to bed at 10 o'clock in the morning and slept well directly swiped the card to open the door and came in. She said that the front desk told her that we had checked out and luckily we were all wearing pajamas.
When I went out on the fourth morning, I accidentally spilled the lychee shells on the table on the ground, so I put up a sign asking the aunt to clean it. I also specifically told the front desk to help clean up the room. The front desk also asked us if we needed to change the sheets, so we said No need to do a little cleaning, just sweep the floor. But when I returned to the hotel at about three o'clock in the afternoon, I found that the room was still not tidied up. The aunt said that she had not been notified at all. The manager also said that she would explain the results until the check-out manager saw it the next day. We didn't even say hello or apologize, just glanced at us and walked away.
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