Orange Hotel (Guiyang Grand Cross) Reviews

Response from Property: [Stay at Da Shizi, enjoy the Jiaxiu Tower] Thank you for your detailed and heartwarming review! We are delighted that the room experience exceeded your expectations in all aspects. We always pay close attention to cleanliness, environment, and bedding details to strive to provide every guest with a comfortable stay. We look forward to your next visit and wish you all the best!

Response from Property: Dear Guest, We sincerely apologize for the unsatisfactory experience you had during your stay, especially regarding the serious oversights in room cleanliness and housekeeping services. We found dust in the wardrobe, stains on the sofa, and the delayed garbage disposal after we called the front desk. We are deeply remorseful and sincerely apologize. Thank you very much for your detailed and honest review. We have immediately shared every issue you raised with the entire housekeeping and front desk staff to investigate and hold them accountable. We have expedited the deep cleaning of the entire room, thoroughly cleaning and disinfecting the wardrobe corners and sofa furnishings. At the same time, we have strictly revamped the front desk service process, ensuring a closed-loop system for guest repair requests, housekeeping requests, dispatch, follow-up, and more, eliminating any breaches of promises or delays in service. We also understand your feeling that our pricing is not low and the value for money did not meet your expectations. As a chain brand, we should match our pricing standards with the quality of hygiene and service details, and we failed to do so this time. We will immediately strengthen our room hygiene standards, optimize service response efficiency, and diligently address our shortcomings to improve the value for money of your stay. We apologize again for our poor hygiene and service. We will definitely make serious improvements and ask for your opportunity to improve. We look forward to regaining your approval with brand-new service and hygiene standards!

Response from Property: [Quiet and Temperature-Controlled, Comfortable Stay] Thank you so much for taking the time to share such a detailed and thoughtful review! Our entire team is honored and encouraged by your comment. Regarding your comments: Thoughtful Service: We firmly believe that a genuine smile and proactive care are the foundation of service. We are delighted that our front desk staff provided you with a warm stay, and your recognition will motivate us to continue providing meticulous and thoughtful service. Comfortable Environment: The hotel is committed to creating a quiet and peaceful environment for guests to enjoy a good night's sleep. We are delighted to hear your positive feedback on the soundproofing, light blocking, and view from the window; this is exactly the effect we strive to achieve. Cleanliness and Purity: "Spotless" is our basic requirement for room cleanliness, and your high praise is the greatest reward for our daily work. Convenient Facilities: To make our guests' stay more comfortable and efficient, we continuously invest in the design and maintenance of our facilities. Your satisfaction with the mattress, water pressure, internet, etc., is crucial to us. Your recognition is the warmest motivation for our progress. "I will definitely choose this hotel again next time"—this is the affirmation we most want to hear. Our entire team is ready and looks forward to providing you with satisfactory service again on your next visit. We wish you a pleasant life and look forward to seeing you again!

Response from Property: 【Coffee Companionship, Comfortable Travel】Dear Guest, Thank you so much for choosing to stay at the Orange Hotel Guiyang and for taking the time to share your wonderful review! We are honored and delighted to see your positive feedback on the room's view and overall stay experience. Our greatest pursuit is to ensure you feel "extremely comfortable" during your trip, and to offer panoramic views of Guiyang from your room, adding a wonderful memory to your journey. Every time you "recognize" us, it is a great trust and encouragement for us. We will continue to maintain high-quality service and facilities, striving to live up to your every choice. We look forward to your next visit and wish you a pleasant journey and a happy life!

Response from Property: [Near Dashizi, Admiring Jiaxiu Tower] Thank you for your thoughtful sharing and high recommendation! We are truly delighted to know that you and your family had a wonderful weekend here. The hotel's excellent location makes your family trip easier and more convenient, which is fantastic! Your recognition of the hotel service and breakfast is a great encouragement to our team, and we will continue to maintain and strive to do even better. A satisfying stay is our greatest pursuit. We sincerely look forward to welcoming you and your family again in the near future, and continuing to provide you with a warm and convenient stay experience on your next trip to Guiyang. Wishing you and your family a happy and healthy life!

Response from Property: 【近民生小吃，四百米達】尊敬的賓客您好，小桔開心不已，通過客官的點評，字裡行間都看到了對小桔子的認可，您的滿意就是我們前進最大的動力啦，一直以來，小桔子都始終秉承着為每一位客官提供物所超值的服務信念，把客人當家人，提供温暖的住宿體驗。再次感謝客官對小桔子的支持與厚愛，期待下一次與客官您的相遇，祝客官一切順利，每天都有好心情，還希望客官常回來看看小桔子喲！

Response from Property: 【市中心位，多維交通，通達全城】尊敬的賓客，非常感謝您選擇桔子酒店並留下這麼細緻暖心的好評！很高興本次臨時出行入住，我們能給您帶來遠超期待的住宿體驗。門店坐落核心地段，商圈、景點步行可達，出行遊玩十分省心；客房通透採光佳，搭配專屬桔香洗護，是桔子獨有的小浪漫，投屏、冷藏小冰箱等配套也配齊，滿足旅居各類需求。豐富多樣的早餐、可愛智能送餐機器人，都是我們想帶給大家的小驚喜。衞生品質與貼心服務是我們始終堅守的底線，能得到您的認可我們倍感榮幸！期待您下次再來城市遊玩，繼續選擇桔子，我們靜候您再次光臨～

Response from Property: [Buffet Healthy Breakfast] Dear Guest, Xiaoju is overjoyed! Reading your review made our entire team feel incredibly warm and happy. We are relieved that we were able to successfully find and return your charger, preventing any future trouble. We hope this small gesture brought you convenience and a pleasant surprise; your satisfaction is our greatest encouragement. Wishing you all the best and a wonderful day!

Response from Property: 【Buffet Healthy Breakfast】Dear Guest: Hello! Thank you for choosing Orange Hotel Guiyang Grand Cross. We've saved all our romantic memories for you, hoping Orange will be the warmest and most unique memory you have! Thank you for your recognition and support of Orange Hotel. We wish you a happy life and smooth work!

Response from Property: 【24小時自助洗衣房】尊敬的賓客：您好！非常感謝您選擇桔子貴陽大十字酒店，並用您寶貴的時間分享您的入住體驗，酒店地處貴陽市中心，有着都市的熱鬧和方便，毗鄰噴水池商圈，距離中山西路地鐵站一百米，酒店附近有大型購物商場，距離黔靈山公園2公里，甲秀樓1公里，東山寺1.6公里，酒店配有機器人寶寶無接觸送物，在疫情期間守護您的安全，酒店有自助辦理系統，30秒辦理入住，零秒退房等設施，在桔子貴陽大十字酒店，無論您是吃喝玩樂，都是最佳的選擇，酒店全體員工期待您再次入住！

Response from Property: 【Buffet-Style Healthy Breakfast】Dear Valued Guest, Thank you for staying at Orange Hotel Guiyang Dashizi. Even while you are away, Orange Hotel hopes to provide you with the warmth and comfort of home. Orange Hotel Guiyang Dashizi is located at No. 1, Zhonghua South Road, in the Flower Building, in the heart of Guiyang. It is conveniently located near the airport and high-speed rail station, accessible by subway. The surrounding commercial area is bustling and can meet your needs for dining, accommodation, transportation, sightseeing, entertainment, and shopping. Our breakfast ingredients are delivered fresh daily. The hotel rooms strictly adhere to a "one guest, one change" policy, upholding a "clean and tidy" standard. The hotel's space design emphasizes openness, freedom, and naturalness. We focus on a healthy, happy, and energetic guest experience. Our front desk is dedicated to providing you with the warmest service, and all the hotel staff look forward to your next visit!

Response from Property: 【Located in the heart of the city center】Dear Guest: Thank you for choosing Orange Hotel Guiyang Grand Cross. We appreciate your stay and sharing your experience. We are delighted that you appreciated every aspect of our service. Your detailed description conveyed the happiness your trip brought you, which is exactly what we strive for. This will continue to motivate us to improve and improve. We look forward to serving you again!

Response from Property: [Located in the heart of the city center] Dear Guest, Thank you for choosing to stay at Orange Hotel and taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations. First, regarding the hygiene issues you mentioned, we take them very seriously and have immediately launched an investigation. Ensuring thorough cleaning of guest rooms is our most basic responsibility. We will not shy away from oversights such as watermarks on the sink, cigarette butts in the shower, and dust on the toilet paper holder. We have provided enhanced training and reviewed procedures for the relevant teams to ensure such situations do not recur. Your description of the hotel environment and elevator usage is very objective. As it is a complex building, elevator capacity can indeed be slightly strained during peak hours. We will continue to optimize check-in flow guidance and consider communicating with the building management to seek better solutions, striving to provide guests with a more convenient experience. Finally, thank you very much for your recognition and encouragement of our front desk service team. This is a great support for our colleagues. We should have maintained this enthusiasm in every detail of your stay, but unfortunately, the hygiene issues have compromised our experience. We sincerely apologize again. We sincerely hope to have the opportunity to present you with a completely refreshed and truly Orange-quality stay experience on your next visit.

Response from Property: 【Located in the heart of the city center】Dear guest, we value your feedback. While striving to create a first-class accommodation environment for our guests, we also need to provide you with thoughtful and meticulous service. Your recognition and affirmation are the foundation of the hotel's survival and development. Little Orange will not let you down and will continue to work hard. We hope that you will see a brand new Little Orange every time you come!