Grand Mercure Beppu Bay Resort & Spa Reviews

Response from Property: Dear Valued Guest,Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your wonderful feedback.We are delighted to know that you enjoyed your stay in our spacious Ocean View Twin Room on the 12th floor, as well as our public bath facilities, where we strive to provide everything our guests need for a comfortable and relaxing experience. We are also pleased that you enjoyed our lounge with its complimentary drinks and light refreshments.Your recommendation of our hotel to families visiting Beppu is truly appreciated and serves as great encouragement to our entire team.We will continue to do our utmost to provide memorable and comfortable stays for all of our guests. We sincerely look forward to welcoming you and your family back on your next visit to Beppu.Warm regards,

Response from Property: Dear Guest,Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for awarding us a perfect score.We are delighted to learn that you enjoyed the fantastic panoramic views from your room. It is wonderful to know that you were able to experience the beauty of Beppu Bay, including the full moon and sunrise, which are among the most memorable highlights of staying with us.We also greatly appreciate your kind comments regarding our facilities, cleanliness, surroundings, and service. Your encouraging feedback means a great deal to our team.Thank you as well for your recommendation and for sharing that you would like to return. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We sincerely appreciate your highest ratings across all categories, including facilities & amenities, cleanliness, location, and service. We are also truly delighted to hear that you were satisfied with your room, the hot springs, and breakfast, and that you enjoyed the convenient location and beautiful views.It is our great pleasure if your stay with us became a comfortable and memorable experience, complemented by the scenic beauty of Beppu Bay.We will continue striving to provide even more satisfying stays for all our guests. We sincerely look forward to welcoming you again in the future.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We are delighted to hear that you enjoyed the views from your room as well as the dishes inspired by the local region. Your kind words are truly encouraging to our team.We are also especially grateful for your warm compliments regarding our staff member who assisted you during check-in. We will be sure to share your message with her. Knowing that she was able to make your stay more comfortable will mean a great deal to her.All of us look forward to welcoming you and your family back again in the future.Thank you once again for taking the time to share your wonderful review.

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We sincerely appreciate your perfect rating and your kind feedback regarding your stay.We are delighted to hear that you enjoyed the beautiful view from your room, the spacious accommodation, the complimentary parking, and the smooth check-in and check-out process. We also appreciate your understanding regarding our towel replacement service for consecutive-night stays.Your comment that your stay was “wonderful” is truly encouraging for all of our staff.We will continue striving to provide comfortable and memorable experiences for all our guests.We sincerely look forward to welcoming you back to Beppu in the future.Thank you once again for your kind review.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Dear Guest,Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for sharing your valuable feedback.We are delighted to hear that you enjoyed our service, breakfast, and the spaciousness of your room. Your kind words are truly appreciated and will be shared with our team.We also appreciate your comments regarding the room. While some areas of our property reflect the character of the building, we continuously strive to maintain our facilities and provide a comfortable stay for all our guests through ongoing maintenance and improvements.Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We sincerely appreciate you taking the time to share your feedback with us.We are delighted to hear that you enjoyed our open-air hot spring bath. It is wonderful to know that you were able to relax and enjoy a peaceful and refreshing experience during your stay.We will continue to provide a comfortable and relaxing environment for all of our guests.We look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu.

Response from Property: Thank you very much for staying with us and for taking the time to share your wonderful feedback.We are truly honored to hear that you considered our hotel the best during your trip. We are delighted that you enjoyed the beautiful ocean view, especially on sunny days, as well as our buffet-style breakfast with its wide variety of Japanese and international dishes. It is also a pleasure to know that you were satisfied with the spacious room and ample free parking.We also appreciate your valuable comment regarding congestion. As we are fortunate to welcome many guests, we will continue working to improve our operations to ensure a more comfortable stay for everyone.We sincerely hope to welcome you again in a different season so you can enjoy another side of the scenery and our hotel. We look forward to seeing you again.

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We are delighted to hear that you enjoyed the sea view from your room, the variety of dishes at breakfast and dinner, and especially the desserts.We are also pleased that you found our free and spacious parking convenient, and appreciated the kid-friendly tables and chairs in the lobby.It is wonderful to know that you had a comfortable and family-friendly stay. Your kind feedback is truly encouraging for our team.We look forward to welcoming you again on your next visit to Beppu.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We are delighted to hear that you enjoyed the magnificent views of Beppu Bay, the wide selection of our buffet, and the ocean-facing hot spring baths. We are especially pleased that you were able to experience the breathtaking sunrise over the sea while soaking in the onsen.We are also very happy to know that you enjoyed exploring nearby attractions such as the sand baths and the famous “Hell Tour” (Jigoku Meguri), making the most of Beppu’s unique local experiences.We sincerely hope your stay has become a memorable experience, and we will continue striving to provide enriching and unforgettable stays for all our guests.We look forward to welcoming you again in the future.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We are truly delighted to read your kind words describing your stay as “a good experience with good service.”On the other hand, we sincerely apologize for any inconvenience caused by our location being a short distance from the nearest station.We are pleased to know that you were able to make use of our shuttle bus service and enjoy a comfortable stay.We will continue striving to improve our access information and services so that our guests can reach us more smoothly.We would be honored to welcome you again on your next visit to Beppu and hope you will enjoy another relaxing stay with us.All of our staff look forward to seeing you again.

Response from Property: Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa once again. We are truly honored to welcome you back after 10 years.We are delighted to hear that you enjoyed our newly renovated guest rooms and modern design, as well as the spectacular view of Beppu Bay that remains unchanged. It is also wonderful to know that you found the bed and pillows comfortable and had a relaxing time in our onsen located on the basement floor.We are pleased that you enjoyed the Baskin-Robbins (31 Ice Cream) and the night drink bar at the lobby level. Your positive comments about our spacious breakfast area and the wide variety of Japanese and Western dishes are greatly appreciated.We sincerely look forward to welcoming you again and providing another memorable stay with us. Thank you for your continued support.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying with us. We are delighted to hear that you enjoyed the spaciousness of your room. At the same time, we apologize that the furniture felt a bit outdated and did not meet your expectations. We will use your feedback as a reference for future renovations and improvements.We are also very encouraged to hear that you enjoyed the complimentary drinks and light snacks in the lounge, as well as the use of our parking facilities.Our staff will continue to do our best to ensure that our guests have a more comfortable stay, and we sincerely look forward to welcoming you again.Grand Mercure Beppu Bay Resort & Spa