Immersing Hotel Hotels in Guilin

We are a family of 5 traveling from overseas . We absolutely enjoyed the stays at the hotel . The service was amazing and the food quality is great particularly in the city that is hard to find high quality food . I was working in the lobby at one of the late nights and i ordered congee from outside the hotel , and the hotel staff got me some Chinese nibbles from their kitchen that went great with my congee takeout. Great service that is completely out of my expectation. Thank you ! They also have a branch in yang shuo in the middle of the landscape with great bolognese that my three kids enjoyed a lot. Also, the choices of art pieces and furniture , outfit all went well with the hotel visual style, and it’s a quality stay with great care, good choice of design and arts and heritage, and good choice of food. Thank you Thank you for the souvenirs before we left that were also thoughtfully prepared to extend the pleasure.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

Such a beautiful experience! The staff were so friendly and helpful from the beginning to end. I immediately connected with Ke to help build the itinerary and booked a wonderful trip to Yangshuo. The only downside is that it’s a bit far out from Guilin center (30 minutes). I spent the whole day on the river tour and when I returned luckily they had barbecue on the roof. The room was large and spacious with one of biggest bathrooms I’ve seen. My only regret is not spending MORE time at the hotel on the beautiful balcony of the room :)

The hotel location is hard to awesom! It's walking distance to some of the best sites in Guilin and the facilities are in very good condition. The food for breakfast is excellent! The staff were friendly and helpful, although only a portion of the staff speaks English. There were very few Americans or English speakers during my visit. It wasn’t an issue, just of note. I was fortunate to have a room on the top floor facing the river and got a glimpse of a beautiful sunrise one morning. At night the musicians play by the river so it isn't the most quiet location but the view is great! One less desirable thing was they hosted a large tour group from Hong Kong on Saturday/Sunday and the group ate early and blocked access to the buffet. The staff was very apologetic and took care of me when I returned an hour later.

We stayed for two nights from October 28 to 29 before heading to Yangshuo for another two nights. Originally, we had booked a different hotel for a three-night stay upon our return from Yangshuo. However, after our memorable experience during our first two nights in Guilin and the outstanding service we received, we decided to cancel our initial booking and rebook the Holiday Inn for an additional three nights. We have no regrets at all! . Location: The location of the hotel is unbeatable, situated right at the tip of Zhengyang Pedestrian Street. We were surrounded by a fantastic array of shops, including food options, souvenirs, clothing stores, and even a McDonald's. Everything we needed was within walking distance, including popular tourist attractions. While most shops close around 11:30 PM, we found the noise levels at night to be minimal and manageable. Breakfast Spread: The breakfast offered a delightful surprise with their mifen, a local rice noodle dish that my parents enjoyed every day of our stay. The other breakfast options were standard but satisfactory, leaving us with no complaints. Cleanliness: As expected from a Holiday Inn, the cleanliness was top-notch. The bathrooms were spotless, with no signs of mold or issues in the shower. Service: The service was exceptional. Miranda truly stood out, making our stay memorable with her outstanding customer service. Our positive experience began even before our arrival in China when we contacted the hotel to arrange an airport transfer. Miranda's ability to communicate in basic English was a tremendous help, given our limited Mandarin skills. The rest of the staff were equally impressive, and the daily cleaning ladies were friendly and accommodating. Overall, our stay was fantastic, and I highly recommend this hotel for its prime location, cleanliness, and exceptional service!

Great hotel in a wonderful and convenient location. Staff were particularly helpful and check in was super easy. In particular, Peng Min at the hotel front desk was very patient in answering all our questions about tour bookings and even helped us book a 4 start cruise from Guilin to Yangshuo for the next day. Thanks to the team at the hotel for making our stay and trip so easy and enjoyable.