Vivanti Resort

Impeccable modern facilities, elegant decor, and spacious, comfortable rooms provide a luxurious, relaxing experience. Excellent customer service and delicious food contribute to an exceptional stay.

The resort looks nice at first glance, however, you can’t call it a ‘resort’ at all. First of all the staff speaks no English. Therefore the check in process was not smooth. The next morning we were actually wondering what time we could have breakfast, which was apparently included, they did not tell us anything about it. Also, the hot tub is not maintained well. The water in the hot tub is not clear and looks very dirty and the glass is not clear anymore because of white dirt (probably chloride). Does it get cleaned at all? Also the pool was freezing cold, not just a little bit. The second day the jacuzzi was not hot, the staff forgot to turn it on. During your stay, no matter how many days, you only receive one small bottle of drinking water in your room. The rest they expect you to buy in the resort ($10.000 for plain water). Drinking water should just be available any time for free in a ‘resort’ like this. The room itself is ok, however the bathroom is run down and looks cheap, as if they didn’t have the money and time anymore to finish them. Also, our room did not get cleaned and our bed did not get made up on the second day. We did not get clean towels. Also there are no towels available at the pool, you have to ask for it. During check out, the bill was not correct. One dish (creamy seafood rice) was 20.000 more expensive than on the menu. Apparently they changed the price on the Spanish menu but forgot to change it in the English menu. Luckily after all they charged the price as on the English menu. But they also charged us a bottle of water in our room that we did not drink and we again had to attend the staff before it got removed from our bill. Not professional. Moreover, the resort had some influencers entering the resort on our last day. We were looking forward to relaxing a bit at the pool on the last day before leaving. However this was not possible because they were occupying the whole pool! The next time you are planning a photoshoot, please make sure all the rooms are empty because we as guests could not use the facilities we are paying for! Very strange vibe as well. In general, the vibe in the ‘resort’ is extremely off. There were almost no people (which we get now), but also, the people that were there, were only busy making photos and filling up their instagram page probably. Last but not least, the prices they ask for taxi’s are absolutely ridiculous. We asked for a taxi to Guatape and they charged 90.000 peso! We were about to go to another hotel in Guatape and after messaging them they arranged a taxi for HALF the price. The ‘resort’ is on a very remote place, so there is no way you can go somewhere without a car or without being charged an extreme amount of money. Uber doesn’t work there either. The experience was absolutely ridiculous. This was the worst hotel in this price range on our 1.5 years of travel trough Asia, Australia, America, Middle America and South America. We feel sorry for the staff in the r