Willis Apartments

Very good. Clean

The room was comfortable. The room was upgraded for free and the service was very good.

This is a shady shop. The hotel costs 800 per night, but the air conditioner in the room was damaged and was not repaired. I raised questions after checking in, but the customer service ignored me and said that it would be cold in a moment. They guaranteed that there was no problem with the air conditioner. I had to make do with it because it was late at night. However, I was awakened by the air conditioner at the maximum wind speed of 16 degrees in less than 5 hours. I was sweating and dizzy. After contacting the customer service again, they slowly sent someone over. After a simple inspection, they did not pay attention to the problem or repair the air conditioner. Instead, they claimed that it was because our window was not closed properly (only one hand wide and the curtains were drawn), not the air conditioner's problem. The whole communication process did not care about the guest's physical condition, nor did they mention the air conditioner repair, and shirked responsibility. Afterwards, I complained to the customer service of Ctrip.com, and the hotel also refused to communicate.

Clean and tidy, comfortable living, highly recommended

Good service, comfortable stay, clean and sanitary

Super satisfied, clean and bright, highly recommended

I booked a room for April 14 on March 17. On the evening of April 11, I received a call from someone claiming to be the hotel, notifying me that it was not convenient to check in on April 14 and asking me to add WeChat to receive the notification of inconvenient check-in (personally, I think it should be that the rooms at the Canton Fair are sold at a high price). I immediately contacted the Ctrip hotel butler online through the Ctrip APP. The next day (April 12), the Ctrip hotel butler replied online that the hotel asked to add WeChat in order to send me the check-in password, and did not say that I could not check in. On the afternoon of April 13, I was worried and confirmed the check-in information with Ctrip again through the Ctrip 95010 customer service phone. Ctrip replied and confirmed: There was no problem with the room check-in, and the actual room condition and layout were consistent with the pictures on the Ctrip page for this room type. At 16:00 on the afternoon of April 14, I entered the room through the password sent by the hotel... I found that the room was very different from the picture on the Ctrip page. There was no sofa, no desk, and there was not even a stool in the whole room. The actual area of ​​the room was about 30 square meters. I immediately contacted the hotel and was told that this was the room! I contacted Ctrip on the spot, but the problem was not solved in more than an hour... On the evening of the 14th, I received a complaint response from Ctrip, saying that the hotel did not agree to cancel the reservation; I was shocked to hear this response. I reminded Ctrip that the hotel can cancel for free before 18:00 on the day of check-in. I had already left at 17:40, so how could I not cancel? Moreover, because the hotel did not have the promised front desk (now the front desk picture has been secretly deleted), I was forced to stand in the room and wait for processing (there was no stool, so I could only stand)! Later, I went to the Cultural and Tourism Bureau, and Ctrip informed the hotel's response: It was indeed not the room type I booked, but an upgraded room type. Maybe we all have different perceptions of the word upgrade~ I advise everyone to keep your eyes open when booking!

Very OK, very comfortable and cost-effective

Great service attitude and great environment