DoubleTree by Hilton Guangzhou

DoubleTree by Hilton Guangzhou Reviews

DoubleTree by Hilton Guangzhou

No. 391 Dongfeng Road, Yuexiu District, Guangzhou, Guangdong, 510030, ChinaView Hotel Details
DoubleTree by Hilton Guangzhou
DoubleTree by Hilton GuangzhouDoubleTree by Hilton GuangzhouDoubleTree by Hilton Guangzhou
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DoubleTree by Hilton Guangzhou Guest Reviews

4.7/5
Outstanding
5369 reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(5369)
Positive reviews(5204)
Reviews with photos/video(856)
Friendly front desk staff(392)
Easy to get around(283)
Tasty food(241)
Loved the view(135)
Perfect for business trips(83)
Located in the city centre(65)
Great swimming pool(55)
Delicious buffet(19)
Negative reviews(165)
Guest User
DoubleTree Twin Room
Stayed in Oct 2024
Business travellers
31 reviews
5.0/5
Outstanding
Posted on Nov 3, 2024
Amazing hotel with good facilities and location. Biznes traveller recommended for this and near Beijing Road shopping district.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Lucaslim9969
Deluxe View King Room
Stayed in Aug 2024
Couples
13 reviews
3.7/5
Posted on Sep 9, 2024
Service of reception is bad ! Food is below average. Bellman doesn’t assist to carry luggage when we were arrive at main entrance ! Chit chatting there ! Reception staff talk to me without looking at me. Unprofessional !
Response from Property: Thank you for choosing to stay with us at the Doubletree by Hilton Guangzhou. I am sorry that we were not able to meet your expectations on this visit. please rest assure that, your valuable feedback has been discussed with Front Desk Manager, proper training and action will be taken, to fulfil our promise to our guests. I will definitely share your comments with the whole team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon for another warm chocolate chip cookie and stay with us.
Anonymous User
DoubleTree Twin Room
Stayed in May 2024
Family
1 reviews
5.0/5
Outstanding
Posted on May 27, 2024
Hotel experience was great! The service staffs were really friendly and helpful. Location is great as it is not too far from the various tourist attractions and airport. Would love to stay in this hotel when I revisit Guangzhou!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
CHUNG HSIEN
DoubleTree Double Room
Stayed in May 2024
Couples
43 reviews
5.0/5
Outstanding
Posted on May 30, 2024
Good hotel in guangzhou, good staff angie very helpful, soft bed big room and nice bathtub
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Sireerat
DoubleTree Double Room
Stayed in Apr 2024
Family
7 reviews
5.0/5
Outstanding
Posted on May 25, 2024
Hotel is very comfortable, the room is big and all amenities are good. Breakfast contains many types of food. The rice noodle dish , Guangzhou recommended dish, is so nice.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
DoubleTree Double Room
Stayed in May 2024
Business travellers
3 reviews
5.0/5
Outstanding
Posted on May 21, 2024
Good service. Good view. Thanks you for the front desk team
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anna
DoubleTree Twin Room
Stayed in Mar 2024
Family
3 reviews
4.2/5
Very Good
Posted on May 30, 2024
Staff were kind and helpful, they served us warm cookies on arrival and gave us with some token gifts on departure. The car attendants were also very helpful asking us if we need help on booking taxi. The rooms are spacious and comfortable, although abit dated. Location is not bad with Beijing Road within walking distance!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Lives out of a suitcase.
DoubleTree Double Room
Stayed in Aug 2024
Business travellers
39 reviews
4.0/5
Very Good
Posted on Nov 10, 2024
Consistently high levels of service. Clean modern rooms. Good executive lounge facilities including meeting rooms which are useful for quick meetings before or after we’ve been out for the day. Staff are friendly, professional and attentive. Really put an effort in to assist where needed.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Chun Sing, Calvin Lok
DoubleTree Twin Room
Stayed in Oct 2024
Family
2 reviews
3.7/5
Posted on Oct 10, 2024
good services. but not yet refund my room 按金 via alipay. pls help to chase. thanks
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Double Tree Hilton Guangzhou . We are very delighted that you generally enjoyed our overall image, especially our excellent service from team. Regarding Bond refund you have mentioned , once you check out our Front office team already sent request to refund. Please feel free to contact us if anything we may assist. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Muin Radwan
Deluxe View King Room
Stayed in Jul 2024
Business travellers
3 reviews
5.0/5
Outstanding
Posted on Jul 26, 2024
The hotel's 5-star service was flawless, with friendly and attentive staff. The rooms were luxurious and well-equipped, and the dining options were excellent. The location is convenient for both business travelers and tourists, making it an ideal choice for any stay in the city.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Sandro
DoubleTree Double Room
Stayed in Jul 2024
Business travellers
12 reviews
4.2/5
Very Good
Posted on Jul 27, 2024
a very mice hotel clean,well located , perfect for business and leisure. I will come back for sure
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Gary Ymh
DoubleTree Double Room
Stayed in Aug 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
very good hotel! it has been a great pleasure to meet all staff and the room is good
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
DoubleTree Double Room
Stayed in Jul 2024
Business travellers
4 reviews
4.2/5
Very Good
Posted on Jul 7, 2024
Most hotel staffs cannot speak English well but they are willing to help. Location is a bit far from Beijing Lu but still can reach by foot. There was a noise in the ventilation system. It was late at night so I did not change the room.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Karam 阿凯
DoubleTree Twin Room
Stayed in Jun 2024
Business travellers
7 reviews
4.7/5
Amazing
Posted on Jun 13, 2024
what caught my attention most was Mr. Fooyu Zhang, who was very kind and helped us a lot, which prompted me to extend my stay for an additional three nights in this hotel because of him. His perfect English and respect for the hotel guests were outstanding. This special person really deserves the best
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Adeltayeb
DoubleTree Double Room
Stayed in May 2024
Family
16 reviews
5.0/5
Outstanding
Posted on Jul 18, 2024
I like all hilton hotels Breakfast are nice, many types of food. My room was so big Bed room is very soft Book with trip and will have wonderfull trip
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!