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So first off let me say that this hotel is still an ok place to stay. I would however also say that by charging 300+ a night for a room you have certain expectations, and those were not met this trip. From the outside, the hotel was lovely as always. The lobby seemed clean but had a few minor issues, and the furniture seemed like it could use a refresh. So my initial impression was favorable. We got to the room and at first glance, things seemed ok, but when you started looking around that's when the issues started. First, the chair had a fabric piping that was half torn off. The carpet seemed to be really worn in spots and could have used a cleaning. The shower had a patch job that looked like someone with no experience slapped calk around the edge of the shower and the drain; it was seriously an eyesore. Then when my daughter went to take a bath she told us it looked like something black was on the walls. Sure enough, there was something black on the wall. I am no mold expert, but it appeared to be black mold although I have no way of confirming that. Then we went to look at the beds before we got in and one bed had a blood spot on the mattress cover that lined up perfectly with the mattress itself so I know that no one even attempted to clean it; all they did was slap a clean fitted sheet on the bed. The mattresses on the beds are so bad that my wife and I woke up with sore backs every morning; I never used to have a problem with their beds in the past so I can only assume that the mattresses are in need of replacing. Also on the balcony when the HVAC unit is running it sounds like you are sitting next to a jet engine. I have stayed at this hotel at least 5 times in the past and do not remember the HVAC being so loud on the balcony. Also, they claim to be short-staffed on housekeeping so they only offer room cleanings once every 3 days during your stay. That means if you need towels, toilet paper, or the trash taken out you have to call them which is not great for what you are paying for this room; I can see every other day, but seriously every 3 days is ridiculous! The hot tub had tiles missing and water was leaking through the opening of the backer board which I cannot imagine is good for the hot tub. Also on all 4 nights of our stay, it looked like the hot tub got cleaned 1 time. When you are charging 300-500 a night for a ”standard room” depending on the time of year you have expectations that things will be taken care of, and that your room will be clean and well-kept. I used to pay 150-200 a night for this hotel and the hotel was immaculate, so clearly someone is taking the money and not reinvesting in the property. I stay here to escape the bad experiences that I've had at other Gatlinburg hotels, and that used to work until this trip. I really hope they reinvest in this property and gut all the rooms to do a complete makeover because otherwise there is no way this hotel is worth the price they are charging current

You'll be centrally located in Gatlinburg with a stay at Sidney James Mountain Lodge, within a 15-minute walk of Gatlinburg Space Needle and SkyPark. This hotel is 0.9 mi (1.5 km) from Ripley's Aquarium of the Smokies and 9.3 mi (15 km) from Island at Pigeon Forge.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. Additional amenities at this hotel include complimentary wireless Internet access, a picnic area, and barbecue grills. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).You can enjoy a meal at Poolside Cafe serving the guests of Sidney James Mountain Lodge, or stop in at the snack bar/deli. Full breakfasts are available daily from 7 AM to 10 AM for a fee.Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Gatlinburg? This hotel has 1600 square feet (149 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 186 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and blackout drapes/curtains, and housekeeping is provided daily.

I really wanted to love this place. The location is perfect to quickly get to the attractions in Gatlinburg without fighting traffic and the views are incredible. The food from vista grille is surprisingly delicious for hotel food and the welcome cookie was so good. The front desk staff and restaurant staff are the best. So polite and friendly each and every time. But this place is busy. It is a convention center and there was an event every day during our stay. There is not ample parking to accommodate a packed hotel during peak season and daily events. Allowing guests to park in the fire lane seems like a major safety issue. The rooms are a decent size however, the beds are not great unless you like sleeping on a worn out extra firm mattress. The rooms also need a deep cleaning. I understand that there is a quick turnover between guests but these rooms haven’t had a good cleaning in years. There was hair left behind from a previous guest in the bathroom and years of dust behind the couch. For almost $300/night, I expected more.

The hotel was good to stay in. Staff were good and so was the breakfast. We enjoyed the outside balcony with the mountains in the background. The hotel is conveniently located in downtown Gatlinburg and walking distance to the Gatlinburg strip. Housekeeping comes every three days. I would like to have fresh towels daily.

I loved this place, budget friendly, had a balcony with nice comfy chairs, that u were allowed to smoke on, clean nice room ... easy access to everything. I felt so at peace there . Will always go there next time I travel

Vic is good, suitable for children

We had a great hotel with a balcony overlooking a stream that had a bunch of geese in it every morning and evening. Everything worked properly and like the sliding glass doors for the shower. Slept very well on their beds. Only thing I would like would have been some vending machines for some late-night snacks. But gas station was only a couple blocks away and easy to walk to.

The location is very good, at the foot of the mountain, the scenery is good, the service attitude is very good, the room is very clean, the breakfast is good, the surrounding eating and shopping is convenient, very good hotel, if you go again next time, you will choose this hotel.

The hotel just came out from the Great Smoky Mountains and entered the town on the right side of the road. Gatlinburg is a tourist town, and weekend hotels are more expensive. This hotel is good value for money, the room is spacious, the bed is comfortable, and a small stream passes through. Stayed here and noticed the animals in the Great Smoky Mountains. We drove slowly on the famous Cade’s cove ring and didn't see the black bears. But on the edge of the hotel, we saw the black bears one morning and one night. Here, the black bear is found to have the highest rate.

With a stay at Westgate Smoky Mountain Resort & Water Park in Gatlinburg, you'll be a 1-minute drive from Wild Bear Falls Indoor Water Park and 5 minutes from Ripley's Aquarium of the Smokies. This upscale hotel is 3 mi (4.8 km) from Great Smoky Mountains National Park and 6.8 mi (10.9 km) from Island at Pigeon Forge.Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and a water park (surcharge). Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Satisfy your appetite at one of the hotel's 3 restaurants. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 11:00 AM and on weekends from 9:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-out, and a 24-hour front desk. RV/bus/truck parking is available onsite.Stay in one of 250 guestrooms featuring flat-screen televisions. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and washing machines.