Hotel Albani Firenze

I booked a class double room for three nights, just checked out today. When I arrived, they gave me “one double room”, as the picture I showed, I thought it might be too small for double room, but I had a plan so I didn’t ask them about. When I returned there in the night, I asked the receptionist, did you give me a single room? She told me it’s a double room for single, I was “WHAT”?, I paid double room price, because I want more space and bigger bed even I am solo travel. It doesn’t mean I’m alone then give me a single room. Even the bed didn’t reach 1.6m (as the gave the information on website). After I insisted and dealt with them, they let me changed the room in other building, it’s a really double room now. Even though the window is face to the wall, at least it’s a “class double room” from their website. They kept insisting they gave me the “double room “ in the beginning, after that they just gave me a “bigger “ double room. Come on. And breakfast time had a little problem also, it’s a buffet breakfast, when I got my table and went away to get some food, after I returned, the table was cleaned, it’s better to have some sign to let waiters know that the table is being used. Location is near the station, just it’d be quiet in the night. To be honest, it’s better to choose another one , it has other small hotel (kinda hostel) at the same street, if you just want to find a place to sleep, get other small one. More cheaper. Otherwise find other one on the main street. I felt not save when I was walking back in the night.

The hotel is conveniently located near the central station. But the street is too narrow and noisy when there were traffic. The staff are not friendly nor helpful. The only time you feel you are welcome was you booked tours through them. The breakfast room is small and in the basement. There is no view throughout the whole hotel.

Hotel was gorgeous the breakfast the staff the room. The location also! Would highly recommend the decor is so Italian. Love it!

Very close to the Firenze Santa Maria Novella station and easy to reach all the spots of Florence. Comfortable and cozy hotel

Hotel is offering satisfactory services, however faced little difficulty in entering due to late night check in.

Very nice room with good price. Great location near to station with 5 min walk. Quality breakfast.

Breakfast can be much better. It is an expensive hotel but their breakfast buffet doesn't have fresh fruit, poor cheese selection and they also don't serve multi grain bread. For some reason, i felt like the staff were serving the Europeans faster. Also, at the hotel reception, the staff will give you incorrect information regarding the city tours and hotels. Please be careful

Good location, perfect breakfast, but rooms need a renovation. In our room we faced with broken shower , where water slkited in every sides but not in direct . Only 1 socket for charging near TV and nothing near the bed. And minibar produced to much noise every hour . And you can't turn it of or unplug it.

Very nice hotel with a great location. I’d recommend it to anyone staying in Florence. Staff were very friendly and helpful, even reopening the bar for us at night once it had closed. My only suggested improvement would be greater breakfast choice and toothpaste provided. But these are minor things and I throughly enjoyed my stay here.