Al Giglio Bottonato

This establishment is a scam. They do not allow you to enter even if you have paid for your reservation through an agency and on top of that they do not refund your money. We made a reservation to enter on October 7 and they provided us with a link to check in and pay tourist taxes. We tried to do it with several different cards, but the system always gave an error. When we spoke to the owner to discuss this, he refused to help us and told us that he was canceling the reservation. We asked him to go to the apartment to do the paperwork and he flatly refused. We thought he already had the apartment occupied and didn't want us to enter. So he left us on the street and we had to find another place to stay. Furthermore, upon our return he refused to return to the agency what we paid for the stay. A very clear scam.

The photos are not of the accommodation. Very little coverage in the accommodation, and entry and exit depends on it

We were supposed to stay for 2 days in March, but unfortunately for health reasons the departure was canceled at the last minute even though it had already been paid for. A lady from the staff (I have never interacted directly with the owner) reassured me several times that the reservation would remain valid for a later time. So far everything seemed perfect! It seemed, because obviously when it's time to look for another feasible weekend, in addition to the fact that the prices per night have increased in an inhumane way compared to this spring, I don't get any response when I go to collect this "promise". In the meantime, I await a response, I read the various reviews and I note with great regret that I am not the only one who has found herself faced with similar situations, deposits never refunded, rude and rude behavior from the owner. What a smartass! I would have preferred him to tell us clearly from day one that we had now paid and it was our business. Maybe it's better this way... Silly me for not reading the reviews before, I may have also wasted my money but for sure I'll go to a better place to go to Florence. Let him keep the money, I'm starving and capable of scamming customers.

Abbiamo soggiornato nella notte 29/30 Aprile . Posizione fantastica in pieno centro . Mini appartamento essenziale ma pulito . Ottimo rapporto qualità prezzo. Gentilissimo il proprietario al telefono che mi ha informato dell’accredito della cauzione addebitata all’atto del check in dalla mia banca ancora non notificato .