Brittany
February 11, 2024
Right off the bat, walking into the hotel, the scent is a bit overwhelming. Some kind of air freshener. Headache inducing.
This stay was for our twins upcoming birthday. The main reason kids like hotels is because of the pool. Well, this pool was closed while we were there for painting. I wasnt notified of this. Had i known that would take place, i would have booked somewhere else. I dont appreciate spending how much we did and having a large amenity unavailable. Then, coming down for breakfast we're met with a sign for breakfast costs. I was shocked to say the least. I have never stayed somewhere where the breakfast costs money. Again, with as much as we spent on the room, the fact that bfast isnt included is ridiculous. The options for it were also lacking. Not impressed at all.
One of the cleaning staff was around the corner from where we were sitting in the lobby. Im assuming he didn't realize anyone was that close. He stopped to chat with someone for a good 15 minutes and the profanities flew. My kids were with me. I dont appreciate that at all. Extremely unprofessional.
Needless to say, we won't be back... and we will probably never book Hilton again.