Hotels with Airport pickup service in Essex County

After a long flight from the UK we arrived to check in and were greeted by very friendly reception staff who asked us all about our trip, where we were travelling to etc, so we explained we were at the start of a roadtrip. We asked if our room rate included breakfast, it didn't, but the very helpful Nate said he wanted our trip to get off to a good start and gave us a voucher for breakfast. Was a lovely gesture, very welcome and the next morning it set us up for the day - thanks Nate! The hotel itself was fine, the room perfectly adequate. Our only issue was the family across the corridor. I think there had been a problem with their room so they were in the hallway making such an amount of noise which carried on inside the room. I believe several complaints were made as it was as though there was a party going on. Security came up a couple of times and it eventually quietened down. Just not what we needed at 11pm onwards after a long flight, nor I'm sure did anyone else.

Overall good, the new Indian general manager is amiable and hands-on. The water is hot and there is a bathtub to soak in. It's just that you can smell the odor after entering the door, maybe the new management will eliminate these odors soon. There is a restaurant opened by Fujianese next to the hotel, which tastes very good and is worth tasting.

We chose this hotel based on being an IHG and close to the Newark Airport. We tripped in to New York City daily and learned to use the hotel shuttle bus, a couple of trains, the subway as well as Uber and Lift. The staff at the airport were very friendly and helpful.

First time at this property or any Sonesta brand hotel. Nice room and good location. Power outage during an excessive heat warning in NJ did not help when the power was out from 6:30pm ish until at least 3:30am. We are seniors on the third floor. No air conditioning, lights, TV, use of in room kitchen etc. Basically, a dark room with for walls. Staff provided no helpful information or estimated repair times, which EVERY utility company I have had, where I lived always did. No backup generators to power the rooms. No designated place to charge your phones. NOTHING! and, no adjustment on our bill during checkout or even an apology. Second night of our stay, power went out within 30 seconds of us getting off the elevator and walking a short distance to our room, nearly trapping us. Opened a case with the care team and have heard nothing in over two weeks. Very disappointed with Sonesta :(

I stayed here the night before an early flight out of Newark. The front desk lady, had a great attitude and she was so friendly and helpful. She assisted me with a food delivery driver that was “lost” and when he never showed, she gave me a tip to a restaurant that would deliver. She proactively got me set up on the airport shuttle. The morning of my flight, the two ladies working in the lobby greeted me and offered to assist me with the shuttle. They offered a to go snack since I was leaving before breakfast. Then they chatted with me and other guests waiting for the shuttle. The hotel was sparkly clean and smelled nice and fresh. There was tea/coffee and cookies in the lobby and snacks for purchase.

Long way to the shuttle bus point and waiting more than 30 minutes for the next pick up. Other than this inconveniences, everything is ok in the hotel.

The room is big enough. Nice layout. The disadvantage is that there is a car to pick up because the flight was delayed until 12 pm. Other hotels have picked up and waited for a long time without calling the hotel and saying no. Had to go to the hotel by myself! The room has old carpets and the first floor is humid, so it smells bad

It's a lovely interior and has decent accomodations and good service. They want 200 characters for each review but my first sentence says it all, I think. We looked forward to retreating to our room each night and enjoyed a liesurely breakfast in the morning.

This is a business trip, the location of the hotel is very close to the place. Access is also very convenient, the hotel's service is very user-friendly, there will be luggage and no baggage guest passages when queuing check-in, speeding up. The room type is a typical business room, the bathroom towels and toiletries are neatly arranged, and the sheets are clean and white. In general, the health is good. Besides breakfast, there are not many varieties of breakfast, but the taste is good. The next time I will visit this hotel, the only thing that is not good is that I can't extend the check-out time.

Stay in a hotel every month. Strange things happened! Open the door and there is someone inside! Scary! I asked the front desk of the hotel that a person with the same name had already moved in. I got my kids who stayed in other hotels today and asked, ”Will there be anyone in there?” I want to contact Ctrip customer service to complain