Anonymous User
May 2, 2024
[Parking lot] The hotel entrance is on the inner road, and it is easy to miss even with navigation; although the hotel has an underground parking lot, there is no security management. On the day of check-in, a car did not park according to the regulations, which made it difficult to park even if there was a vacant space. It took 40 minutes in the parking lot for the first time.
[Cleaning] I found yellow stains on the pillow before going to bed, which made me feel disgusted at the time, but after driving on the highway for a day, I really didn’t have time to find a hotel to change, so I chose to make do.
[Service] I originally planned to stay for two nights, but because of the feeling on the first day, I was going to cancel the second night, but I found that I couldn’t cancel it (it showed that I had checked in), so I had to keep contacting Ctrip to deal with it while I was in the scenic area. This matter was also the fuse of this complaint.
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