Guest User
January 8, 2023
My boyfriend and I stayed 6 nights in this "Hotel". I can say that this structure ruined our holiday and now I'll explain why. We arrive and present the voucher where both our names are written and the receptionist says that our reservation does not exist. Only after 1 hour did he tell us that it was there but it was in my name, not my boyfriend's (both names were written on the voucher, I don't understand why it was so difficult). At the reception they only speak Spanish so if you don't understand and can't speak it you're screwed! In the room the first evening we took a cold shower because the water heater in our room was broken. It was later repaired very calmly, complete with semi-flooding in the room. The cabinet under the sink was dirty (I attach photos) they cleaned it 4 days after I pointed it out (I wanted to see how far they went). The sink tap was leaking and we were flooding and it was only "fixed" after 4 days with scotch tape. I got the non-existent hairdryer after the 3rd day I asked for it (absurd) and they practically removed it from another room. The first evening I was about to go to bed when I noticed that there was a huge yellow halo on the side of my sheet. I was already exasperated. I asked to change rooms and they said they were full (false as it was available on booking) I had to wait for my sheets to be changed at 11.30pm so I could sleep. There is no fridge in the room, we had some food that went in the fridge with us and we had to throw it away. The structure located in a seaside town does not provide sea towels, to get them you have to go to their other structure by the sea but every time we went they were not available. In the end we had to buy 2 sarongs. Breakfast is à la carte and offers 3 choices and you can be sure that they are never all available, something is always missing, all in all it is good but honestly for me, who prefer a sweet breakfast, I was instead forced to eat eggs every day. Last but not least, in fact, one day we returned at 6.21pm and the room still hadn't been cleaned, there I was foul-mouthed, it seemed too absurd, we waited an hour to get our room (I attach photos with times). Excuse me but calling this place a Hotel is a joke. I paid for nothing!!!! If you don't want to ruin your holiday, don't choose this place, believe me! The management treated us with disdain, promised us that they would find a way to apologize but to date we have received nothing. Clearly I asked for a refund through the agency. What a shame!!!
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