Piries Hotel

If you’re looking for something in the city centre with easy access to outside transportation (train, airport connection by tram/bus) and you’re not too fussy, this could be the place. Great location, the staff is friendly and helpful. Unfortunately, the hotel needs some maintenance. My first night I had no heating in the room and even with the heating, it was cold. The shower was a little mouldy and I’ve found some stains. The breakfast is very limited. There are no other facilities and there’s no lift.

Since travelling to europe is decidedly dodgy at the moment I went of nearest next best thing... A trip to Scotland. The hotel is nicely situated close to Haymarket station and a short walk into the city itself. Tram and Bus stops are also in easy distance. The room was very basic and not what I thought I booked. It was a little noisy too as it was located at the foot of the stair to the upper floors. The only problem is that the hotel took two payments for the same stay 6 weeks apart. I've contacted them by phone and email, but refuse to engage in any sort of conversation to why this has occurred. As you can understand I simply can't recommend this hotel at all even though it's nicely situated for the city. It would be interesting to know if this a common occurance or a one off, though in all my travlling I've never ever encountered anything like this before.

We booked to stay at this hotel for 5 days starting on NYE. Three days before our arrival ( flying there from the South Coast) . I had a phone call from Arizona from ********** to say Piries could not honour our booking ( we paid £472) , as it was CLOSED ! They had moved us to another hotel out of town. The reason I picked our original hotel was because it was near town , and ideal as I cannot walk very far. I phoned the hotel themselves to complain about this , and was told the hotel had needed to let the rooms out to GOVERNMENT OFFICIALS. Never mind us phlebs ! The person on duty promised the manager would ring me the next day and he DID NOT . Eventually I got another call from Phoenix, Arizona and they said they would give us a full refund, thank you. Bizarrely,they offered us a £100 voucher off of a further stay at this hotel, as if ! Very , very poor customer service. All the Piries Hotel had to do, was call me themselves and apologise , not pass it around. Very disappointing, our New Year will now be spent at home. DO NOT use ********** to book this hotel, and you cannot book it anyway without using a booking agent. Customer service , non existent !

This hotel is in a great location and is a short walk into Edinburgh town centre. At the hotel itself, the staff were friendly, the rooms were clean and the stay was very pleasant. I would definitely recommend this hotel to friends and family and stay again in the future.

The room was small but decent enough, the beds were comfortable and the bathroom was clean. Unfortunately the light shone through the gaps in the door frame and there was a stock cupboard opposite our room. A member of the nightshift team decided to move crates of beer at 4am which woke us up twice with the locking and unlocking of the cupboard 2 times and the clanging of bottles which wasn’t very pleasant. The rest of the staff were lovely and the breakfast was nice.

After reading bad reviews I struggle to agree with anything that has been said. This is hotel is lovely and clean, the staff are very pleasant as well. The hotel is in an perfect location for the city centre, you can either take a 15min walk, or hop on the tram at the end of the road. All in all, the room is very nice with a comfy bed and warm heating, what else could you want considering you only need the room to sleep ! Would definitely book again and come back !