Anonymous User
August 3, 2023
We stayed here for a night and honestly we won't be back. The place is gorgeous, the swimming pool is awesome, there are some very cute peacocks around the hotel, posing for photos, but the staff was terrible. The staff at the reception was very disrespectful. We had called in advanced to ask if we could bring our bikes inside (we went to dongguan to attend a triathlon race) and they told us yes. Once we got there, the reception staff told us to take the bikes out, the couldn't come in the property. We had to fight a bit in order to bring our bikes inside. Also, our room was supplied with only hand cream, no shampoo nor body wash. Maybe it was an honest mistake but when we called the reception for help they just hung up on us. Several times.
The location is bad. In the middle of nowhere, which can be good, but not if you don't have a car. Also there is a water park just outside the hotel so there's tons of traffic every single afternoon. Very noisy.